win 10 will not recognize external HD/storage devices....

so trying my external drives on new win 10 machine. both devices worked fine on win 7, every other device I use via this
usb connection also work fine. so how can I get win 10 to work fine? I see one of the devices is listed in device manager but cannot get it to actually work. I see lots of people have this issue with win 10 and cannot get it to recognize external devices either. been half hour and still not recognizing the drives

image shows seagate bup etc which I think is the external device

windows version number is windows 10

msongs said:

so trying my external drives on new win 10 machine. both devices worked fine on win 7, every other device I use via this
usb connection also work fine. so how can I get win 10 to work fine? I see one of the devices is listed in device manager but cannot get it to actually work. I see lots of people have this issue with win 10 and cannot get it to recognize external devices either. been half hour and still not recognizing the drives

image shows seagate bup etc which I think is the external device

windows version number is windows 10

Try this:
Press Win Key + X and go to Disk Management.

See if your drive is listed here.

If exists, right click on a partition and click Change Drive Letter and Paths...

If it's not listed there, try rebooting your PC with the drive still connected and turned on.