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Windows 10 1903 keyboard not working & wont re-install
As part of reconditioning a HP Pavilion 15 laptop for resale, we cleared all user files, user apps, and updated windows 10 1903 on 29Sept. We did not keep windows.old regrettably.
We noticed after a few days that the numlock wasn’t working, so we did the following:
1. Check BIOS – no numlock option
2. Checked the registry for the appropriate settings – okay
3. Troubleshooting said no issues
4. Startup repair indicated no issues.
5. Uninstalled the keyboard via the device a manager, and rebooted. Keyboard not re-installed and now the whole keyboard isn’t working.
6. Tried external keyboard – same problem
7. Keyboard works fine in BIOS = Windows issue?
8. If we turn on the on-screen keyboard, the laptop keyboard/numlock both work fine, until the next reboot.
9. Issue the same in safe mode & minimal boot
? Windows Registry Issue?
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Addendum:
1. Tried SFC /scannow - no errors (interesting keyboard works in command prompt); DISM fix doesn't work either.
2. Also tried the Navigate to the registry keyHKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318} fix - but doesn't solve the issue for us.
3. Last device event: device started i8042prt
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Problem solved!
How and why I will never know!
Start/settings/ease of access/keyboard/filters/ on-off this is to control repetitive key strokes - it was on. Turning it off resolved the problem.
The Filter key is supposed to stop repeating a key if held down for more than a split second.
I note that the filter key on on another HP win 10 1903 laptop functions as it should, so maybe there is a registry corruption/setting related to filter keys/keyboards? Be good to know which register key is at fault?
Last edited by robmar0se; 16 Oct 2019 at 13:33.