USB Device Not Recognized Issues

sbibb1 · 09 Oct 2019

I'm new to this forum and am trying to fix a recent problem which has been driving me crazy.

I have a HP Windows 10 PC and after the computer has been on for a while, all the USB drives in the back of the PC will fail. I get a window that says "USB Device Not Recognized. The last USB Device you connected to your computer malfunctioned and windows does not recognize it."

When I reboot the computer all is fine, and things I sent to the printer will now print (I have my printer and external hard drives all plugged into the USB drives in the back of the PC).

I have tried uninstalling as well as updating the drivers, but I am still having the same issue and it is driving me crazy. I'm not an expert with the computer, but I was able to view my error logs and I see this:

USB Device Not Recognized Issues-capture.jpg

Can anyone please help me figure out how to fix this?

FreeBooter · 10 Oct 2019

Check your keyboard power management settings

Open Device Manager and locate your keyboard. It might be in Universal Serial Bus controllers or in Human Interface Devices section.
After you’ve found your keyboard, right click it and choose Properties.
Go to Power Management tab and make sure that Allow the computer to turn off device to save power is not checked.
Save changes and restart your computer.

sbibb1 · 11 Oct 2019

Thanks very much for the suggestion, but I am still having the same issue.

I'm not a computer expert by any means but I hope to avoid having to take my computer in for service.

Here is the latest error log from a few moments ago on the issue.

Berton · 11 Oct 2019

When I reboot the computer all is fine, and things I sent to the printer will now print (I have my printer and external hard drives all plugged into the USB drives in the back of the PC).

Or did you mean Ports in the back? Have you tried 1 drive in each of the available ports without seeing the problem? If so it may mean you need a Self-Powered USB Hub as the motherboard may not be providing enough power or that you should use USB drives that have their own AC power supply. And check the type of ports, USB 2 or USB 3. The 2 has black centers in the plugs and sockets while 3 has has blue centers.

sbibb1 · 12 Oct 2019

My apologies. I meant the four USB ports in the back of the PC stop working. The FAT32 ports in the front of my PC work, and the SS USB ports on the top of the PC work (where I have my wireless keyboard and mouse setup).

In the back of my PC I have two external hard drives attached (both of which have external power supplies), plus my printer and my separate scanner. Two cables have the internal blue plug, the others are white inside. The ports on the computer themselves are black. None of them are new, and have been plugged into the same ports for years with no issues until a couple of weeks ago.

I have the computer on now for several hours, and then the ports suddenly all just stop working. Sometimes I can have the PC on for only a few minutes and they stop.

Here are the latest error logs:

USB Device Not Recognized Issues-capture1.jpg

Berton · 12 Oct 2019

The USB ports are 2 or 3, FAT32 is the formatting of drives. The mouse and keyboard shouldn't need USB 3, do quite well with USB 2, actually started years ago with USB 1 or 1.1. But then I'm not a gamer and don't keep up with their fancier/costlier hardware.