Dell XPS 15 Laptop Battery Replacement

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  1. Posts : 21,424
    19044.1586 - 21H2 Pro x64
       #81

    Yes, enter your tag # on Dell site. Power Manager will tell you if charger is bad. What does Windows show? Doesn't it tell you if battery is charging when you plug the charger in.

    Alright, go do these things now please.
      My Computer


  2. Posts : 1,035
    Windows 10
    Thread Starter
       #82

    steve108 said:
    Yes, enter your tag # on Dell site. Power Manager will tell you if charger is bad. What does Windows show? Doesn't it tell you if battery is charging when you plug the charger in.

    Alright, go do these things now please.
    Entered service tag and it shows


    This driver is not compatible

    This driver is not applicable for XPS 15 9550 with Windows 10, 64-bit. Click Choose another product to re-enter your product details for this driver, or click Product Support to view all drivers for a different product.
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  3. Posts : 21,424
    19044.1586 - 21H2 Pro x64
       #83

    What driver is that?
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  4. Posts : 1,035
    Windows 10
    Thread Starter
       #84

    steve108 said:
    What driver is that?

    It doesn't even say anything... I just entered my service tag and thats message that shows up.


    Should i just download the default dell power manager service on the link then?

    - - - Updated - - -

    Do you think its a good idea to try to charge my powerbank to it... to see if it gets the same response? Such as it causing the orange light?


    Like could it be possible my ac charger went bad? Or it won't because the battery should not flash orange repeatedly?
      My Computer


  5. Posts : 21,424
    19044.1586 - 21H2 Pro x64
       #85

    paulyjustin said:
    It doesn't even say anything... I just entered my service tag and thats message that shows up.


    Should i just download the default dell power manager service on the link then?
    Yes, already, and run all the diagnostics already please.
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  6. Posts : 1,035
    Windows 10
    Thread Starter
       #86

    steve108 said:
    Yes, already, and run all the diagnostics already please.
    Installed... what do you want me to look at now?

    - - - Updated - - -

    It shows battery health 46% ... which is the battery % I have right now.

    It shows

    Battery Health: Excellent
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  7. Posts : 21,424
    19044.1586 - 21H2 Pro x64
       #87

    paulyjustin said:
    Installed... what do you want me to look at now?

    - - - Updated - - -

    It shows battery health 46% ... which is the battery % I have right now.

    It shows

    Battery Health: Excellent
    Wonderful. Your blood pressure must have went down seeing that.

    Now run all the diagnostics to see if they find anything. And if diagnostics don't find anything, I would run another RAM test with MemTest86+ for at least 8 passes - or you can call Dell and ask why the LED is doing that you're seeing it do.
      My Computer


  8. Posts : 1,035
    Windows 10
    Thread Starter
       #88

    steve108 said:
    Wonderful. Your blood pressure must have went down seeing that.

    Now run all the diagnostics to see if they find anything. And if diagnostics don't find anything, I would run another RAM test with MemTest86+ for at least 8 passes - or you can call Dell and ask why the LED is doing that you're seeing it do.
    I have no idea what I wanted to see... but if you say that is good, then good.


    But are you sure if that test shows Battery Health: Excellent... that means 100% the battery is good?


    Right now... i only have the battery screwed in... and the back panel on the bottom but not the back panel screws since that takes a lot of time.


    I ran that memory diagnosit test yesterday that took 1 hour 10 minutes but it didn't even produce a report.


    If i run that MemTest86, isn't that going to take many hours at least? Someone said it took 8 hours or so? So how would i even do this test since my laptop battery is not that long? Do i do the ram test while taking out the battery and charging it? I can't imagine you want me to do this with battery in and charging right? Since it will be flashing orange the entire time?

    - - - Updated - - -

    So what about charging my laptop now with my PW7015L powerbank to see if it gives the same issue with the orange lights? Because if it doesn't... wouldn't that mean its my ac charger that went bad?


    Or that is not possible based on it flashing orange repeatedly?


    What about removing my battery and using it while plugged in ... to see if its my ac charger?



    So the culprit now is 100% not the battery?
      My Computer


  9. Posts : 21,424
    19044.1586 - 21H2 Pro x64
       #89

    If Dell software is happy with the battery, it's probably fine - but I can say 100%.

    Sure, try your power bank. I didn't know they could charge a laptop.

    Don't worry about the RAM test and just do that diagnostics if power bank still makes flashing amber LED.
      My Computer


  10. Posts : 1,035
    Windows 10
    Thread Starter
       #90

    steve108 said:
    If Dell software is happy with the battery, it's probably fine - but I can say 100%.

    Sure, try your power bank. I didn't know they could charge a laptop.

    Don't worry about the RAM test and just do that diagnostics if power bank still makes flashing amber LED.
    The PW7015L is a powerbank you use when you don't have an outlet to connect to etc...


    Right now i connected it to my laptop and its charging white light as normal.... but im going to see how long it stays like this for... if it stays white light at least 10 minutes... i guess the ac charger is the culprit?


    But that is not the case as after just a few minutes, it flashes orange... but now turns back white light...


    Now its 4 orange lights, 1 white light... repeats itself.... then right now its white light again

    - - - Updated - - -

    Now for the last 5 minutes or so with the powerbank, it seems to be charging correctly with the white light...


    But i dont know how long this will last for...


    But if the light went even orange once while using the powerbank... then its probably not the ac charger right?


    Should i take out the battery and use my laptop plugged in via charger and see if charger is the culprit?

    - - - Updated - - -

    steve108 said:
    If Dell software is happy with the battery, it's probably fine - but I can say 100%.

    Sure, try your power bank. I didn't know they could charge a laptop.

    Don't worry about the RAM test and just do that diagnostics if power bank still makes flashing amber LED.
    Another 5 minutes has passed... and my powerbank charges it with the normal white light...


    Someone on another forum tells me i need to start up laptop while ac charge... then press F2 once and see if my system setup recognizes the ac adapter. If it shows unknown, the battery will not charge. They said to make sure the ac adapter is listed in the setup with the rated power capacity-not showing unknown....


    Thoughts on that?
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