Add printer - System Interrupts at 100%


  1. Posts : 129
    Win 10 Pro X64, Win 10 Home X64, Win 7
       #1

    Add printer - System Interrupts at 100%


    I'm having trouble adding a printer to my laptop.

    The system is:
    -ASUS S500CA laptop
    -Win 10 Home X64 (all updates installed)
    -Intel i5-3317U CPU
    -6 MB RAM
    -500 GB HDD

    I'm attempting to add a a network printer. When I try this, the system seems to freeze. Task Manager indicates that System Interrupts are using 100% of the CPU.

    It is difficult to reboot but after the reboot, the system seems to operate normally unless I try to add the printer. Then I run into the same problem.

    There are no cautions in Device Manager and a virus scan is clean.

    Where do I start to find the problem?
      My Computer


  2. Posts : 12,478
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #2

    What make and model is the Printer? Is it connected to the Router via Ethernet cable or something else? The Networked printers I've set up have a place in the installation software to choose the type of connection. I have an HP Officejet Pro 8600 and an HP LaserJet connected to my Router via Ethernet cables, 5 computers connected to the Router also via Ethernet cables and can connect any number of Wireless/Wi-Fi computers as long as I install the software for the printers, usually the current version downloaded from HP.
      My Computers


  3. Posts : 129
    Win 10 Pro X64, Win 10 Home X64, Win 7
    Thread Starter
       #3

    Berton said:
    What make and model is the Printer? Is it connected to the Router via Ethernet cable or something else? The Networked printers I've set up have a place in the installation software to choose the type of connection. I have an HP Officejet Pro 8600 and an HP LaserJet connected to my Router via Ethernet cables, 5 computers connected to the Router also via Ethernet cables and can connect any number of Wireless/Wi-Fi computers as long as I install the software for the printers, usually the current version downloaded from HP.
    The printer is a Brother MFC-J985DW. It is connected to a desktop computer on the same network (using a printer cable). However, I suspect that the model of printer is not the issue. When I'm trying to add the printer, I open the "Printer" window and click "Add printer". The computer scans for the printer and then stalls. It never identifies a printer. It stalls during the search for a printer.
      My Computer


 

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