unusual HP printing problem with win 10

  1. Posts : 65

    unusual HP printing problem with win 10

    my edition of windows 10 is vs 1903 . when I open up a doc or email the printer works fine., if I do a screen grab to .png - it will not print when fully open on the screen using my HP printer officejet 5255 .

    .. but if I save it to a file and then go to that- folder / file thumbprint.. view in thumbprint and right click/ print it will print ...

    Why ??
      My Computer

  2. Posts : 24,602
    10 Home x64 (21H2) (10 Pro on 2nd pc)

    Could be this known issue, common to all versions of W10 and first acknowledged by MS on 23 September.

    Microsoft said:
    Workaround: Retrying to print may allow you to print successfully. If retrying does not allow you to print, you may also need to restart your device. If your device is using a v4 print driver and a v3 driver is available, you can also try installing the v3 driver as a workaround.

    Next steps: We are working on a resolution and will provide an update in an upcoming release.
      My Computers


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