All,

Been battling a very odd problem in Win 10 today and thought I would lay it out for the crew in here for some ideas.

Using Windows 10 1809 and the latest version of iTunes. I usually only use iTunes to perform hardware/iOS upgrade for my iPhone and iPad.

With iPadOS13 now available - I figured I would fire it up and get the new update - but as soon as I fired up iTunes and plugged in my iPad - I see a quick message about "allowing" photos and videos to be accessible by the PC - and I press Allow and then I expect to see the usual device icon appear in iTunes so I can get going on the upgrade.

Except this time - no device icon. So I start checking the usual suspects. Run diagnostics in iTunes. That tells me this:

Stumped - Apple Mobile Device Driver does not show up in Windows 10-image.png

So I click Help to get sent out to the Apple website where I see a series of help articles - I walk thru the one for Windows 10...Device Manager->Portable Devices->iPad. I right click as instructed and choose Update Driver. Which gives me this:

Stumped - Apple Mobile Device Driver does not show up in Windows 10-image.png

I choose Browse My Computer...and point right to the folder where every other article on the entire Internet says that the drivers should be:

Stumped - Apple Mobile Device Driver does not show up in Windows 10-image.png

I click Next and I get this...

Stumped - Apple Mobile Device Driver does not show up in Windows 10-image.png

Then I go right into the directory and try to do a hard install by right clicking on the inf file - and I get this:

Stumped - Apple Mobile Device Driver does not show up in Windows 10-image.png

WTF? What other files could it need and where do I get them from?

I took a quick look thru the actual inf and looks like all the files it needs are there.

What am I missing here?

Sonic.