Windows says "Printing", but nothing happening


  1. Posts : 39
    Windows 10
       #1

    Windows says "Printing", but nothing happening


    I have a 1 month old laptop and this is my first Win10 machine (long time Win7 user). I have it connected wirelessly to a HP Officejet 4500 G510n-z. I downloaded and installed the latest version of the HP print drivers.

    For the most part, everything works fine, but have a problem. If I print something and the printer is turned OFF, Win10 tells me the printer is not ready (just like Win7). If I then turn the printer ON, Windows says it is printing, but the printer is obviously not receiving anything. This works as expected in Win7.

    The only way to get printing to actually start is ...

    From a CMD window (running as Administrator)

    net stop spooler
    DEL /F /S /Q %systemroot%\System32\spool\PRINTERS\*
    net start spooler

    ... and re-print the document. Suggestions ? (besides leave the printer turned on 100% of the time !)
      My Computer


  2. Posts : 13,301
    Windows 10 Pro (x64) 21H2 19044.1526
       #2

    Hp wireless printers are finicky from the start.After turning on the printer check the printer
    for the wireless network and check the network address of the printer on the computer
    to see if they match.
    Does the printer show up in Devices and Printers?
    Even if the printer is Known the computer maybe searching for the address.

    If necessary start from scratch. Uninstall the drivers (And software) Plug the
    computer into the printer (Hardwire) . Install the software and drivers
    and rebuild the wireless connection. Then disconnect from the computer
    and try again.
    Make sure firewall is set to allow printer.
      My Computers


  3. Posts : 39
    Windows 10
    Thread Starter
       #3

    thomaseg1 said:
    Hp wireless printers are finicky from the start.After turning on the printer check the printer for the wireless network and check the network address of the printer on the computer
    to see if they match.
    Does the printer show up in Devices and Printers?
    Even if the printer is Known the computer maybe searching for the address.
    Yes, yes, and how would I know that ?

    thomaseg1 said:
    If necessary start from scratch. Uninstall the drivers (And software) Plug the
    computer into the printer (Hardwire) . Install the software and drivers
    and rebuild the wireless connection. Then disconnect from the computer
    and try again.
    This seems like a waste of time as I will never use my laptop WIRED to the printer !
      My Computer


  4. Posts : 3,677
    Windows 11 Pro 64 Bit 21H2
       #4

    On the printer itself, choose Menu
    a. Press setup, then scroll down and look for Network.
    b. Press okay on network, it will give you the first option "VIew network settings".
    c. Press okay on it, and it will give you the first option "Print network configuration page."
    d. Choose that and press okay. it will print the network config page. from this document, you will be able to see the IP address of the printer

    Print a network configuration page and note down the IP address of the printer.
    a. Now open the printer folder and check for the printer icon with a check mark on it and reads ready status.
    b. Right click on the printer icon and select properties.
    c. Select ports tab and click on configure port and enter the same IP address and try to print which would resolve the issue.
    You can also open a browser and type in the IP Address of the printer from the Network Configuration page. This should open a web page for the printer. You can check the configuration there.
    If all fails, attach a USB cable to the printer and reinstall the printer driver, during the setup process, it will ask if you want to set it up for Wireless of USB choose Wireless first, if that fails, choose USB, then plug in the USB cable when asked. If that works, then start the printer driver install again, but this time choose Wireless, once that completes, you can remove the USB cable.
      My Computer


  5. Posts : 39
    Windows 10
    Thread Starter
       #5

    SOB ! I tried it again just now and got different, but not perfect, results !

    First, before shutting things down, I grabbed this snip from the printers web page. Note the MANUAL IP address !

    Windows says "Printing", but nothing happening-hp-setup.jpg

    I then shutdown the printer and the laptop. Then I powered up the laptop, but NOT the printer. This what Windows sees

    Windows says "Printing", but nothing happening-capture0.jpg

    Then I tried to print something. Obviously, it said the printer was "offline" and this is what I saw

    Windows says "Printing", but nothing happening-capture1.jpg

    When I powered up the printer the print job STARTED ! It finished printing, but the page did not "kick out" of the printer (it was still in the rollers).

    - - - Updated - - -

    After some hunting around I found the Event Log associated with that failed print job

    Windows says "Printing", but nothing happening-capture2.jpg
      My Computer


  6. Posts : 8,683
    Mac OS Catalina
       #6

    The DNS for the printer network settings needs to be 192.168.0.1. I used to have that same printer and because this is a common problem with those particular All-In-Ones, I finally just got a laser. The one that I currently use is a Samsung M2825DW and have not had any issues with it. Leaving the printer on and in standby seems to work the best with those printers. If my Laser hangs up, I just power it down and back up to clear the queue.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 08:29.
Find Us




Windows 10 Forums