No printer driver after upgrade to Win V1903


  1. Posts : 143
    Win 10 Pro 64bit
       #1

    No printer driver after upgrade to Win V1903


    Win 10 v1903 (upgrade 3 days ago). Wireless printer HP ENVY Photo 6255. I have 3 PCs - two have been on v1903 for quite awhile and the wireless printer works fine from those PCs. Those PCs were already on v1903 when this new printer was added to the network. The wireless printer was working fine on this PC (my main PC) until it upgraded to v1903 3 days ago. The HP printer application says the printer is ready but all attempts to print from the HP printer app or from any other app fail (sometimes with error 0X8000ffff). Most of the time the request to print results in nothing - nothing even gets into the printer queue - and no error is reported.

    The Windows settings application claims the driver is unavailable.

    I have tried installing the driver with HP software and via Windows. I keep getting success but the status is still driver unavailable. I have deleted the printer from the Windows settings app and reinstalled it again from scratch. Successful result but the driver is still unavailable. Through all this the printer works fine from the other PCs. This doesn't seem to be a printer issue - it is just the driver issue on this particular PC.

    I don't know what to try next. Suggestions?

    -- Larry

    - - - Updated - - -

    On a whim, I tried doing a scan - it scanned! So it's just the print part of the driver that is an issue. Or maybe the print parts and scan parts of the device have separate drivers?
      My Computer


  2. Posts : 8,687
    Mac OS Catalina
       #2

    Are you installing the complete HP software or just the driver? How is the printer connected, through the network or direct USB connection to one of the other computers?
      My Computer


  3. Posts : 143
    Win 10 Pro 64bit
    Thread Starter
       #3

    The printer has no wired connection - Wi-Fi only.

    I have tried installing the complete HP software - succeeds but no driver is installed even though it says it will install one.
    I have tried installing just the HP driver - succeeds but no driver is installed.

    I have tried all the above with this PC connected to the network via Wi-FI and via Ethernet cable. One of the installation packages claimed that one method would be better but neither worked for me. Normally this PC is connected to the network via an Ethernet cable to the router.

    I've noticed that in the Computer Management - Device Manager, there is no printer entry but a WSD Print Provider (which lists the proper printer) is listed. Also there is no print queue for the printer. On the other PC where printing works, the Device Manager has entries for the printer, a print queue, and the WSD Print Provider.

    -- Larry
      My Computer


  4. Posts : 8,687
    Mac OS Catalina
       #4

    You per chance are not trying to connect to the “Managed” WDS printer that pops up are you? That one will come up no driver. You have to “Add Printer” through Control Panel not System Settings. See this for how to add printer manually. You have to use the IP of the printer which I always use a Static IP on mine. https://support.hp.com/us-en/document/c04655208
      My Computer


  5. Posts : 143
    Win 10 Pro 64bit
    Thread Starter
       #5

    bro67, I'm leaving the WSD Print Provider alone but it is listed with the printer name and IP. I followed the instructions to install a new printer and it claimed to work. I didn't need to use the printer's IP address - the printer was listed as one I could install a driver for. The result was a printer appeared but no driver available. I essentially got back to where I started.

    I noticed that the Computer Management - Device Manager listed a unknown device under Other Devices. It has the IP of the printer. Examining it's driver info says the driver install failed either because the driver is not digitally signed or not signed appropriately. While I was thinking about that something happened with the Computer Management - Device Manager app and all of a sudden the printer was not listed as an Other Device. It had popped into the Software Devices list. In fact, that list now has 4 printers listed, all with the proper IP address. One is generic printer and the other 3 have the actual HP printer name. All 4 have the same driver - Microsoft driver, dated 6/21/2006, version 10.0.18362.1, signed by Microsoft Windows.

    I'm at a total loss.....

    -- Larry
      My Computer


  6. Posts : 1,599
    Windows 7 Home Premium x64
       #6

    I think you may need to reinstall the HP ENVY Photo 6255 drivers but connect the printer to any one of the pcs with a usb cable first, then setup the wi-fi connection later.

    I kinda had to do that with my family's HP Envy Photo 7855 printer on some of the pcs - setup the driver with a usb cable connection first, then rerun setup and add it thru a Wi-Fi connection; now the HP ENVY Photo 7800 series app lists two entries of the printer [one thru a local usb connection and another for a wifi network connection]

    seems like Win10 is not downloading & installing the proper HP printer driver for the HP ENVY Photo 6255.
    it's definitely a driver issue; maybe how win10 installed the driver.

    other times it could be certain win10 updates for 1903 that are interfering with the HP drivers.
      My Computers


  7. Posts : 143
    Win 10 Pro 64bit
    Thread Starter
       #7

    Still no printing from my main PC but there has been some activity. Since the printer worked before Win 10 v1903 installed on this PC, I went back to my previous v1809 install. The previous Win 10 came up fine but I still could not print from this PC. The next evening Win Update updated to v1903 again. Still no printer access.In an act of pure desperation I tried the HP Virtual Assistant - what a joke! So then I called HP Support and worked for about 90 minutes with a support agent who had me do some things and then I allowed him to remotely access my PC. He did what I'd done several times and ended up with the same results. He gave up and wanted to send me to a paid service but I opted out.

    So now I'm about ready to reinstall Win10. I think there is a way to do that and preserve my files and maybe the applications. Certainly I can do it and not lose my files.If that doesn't work, I'll wipe the disk and reinstall Win10 and then my files and applications. If that doesn't work......

    Currently the printer status does not complain about no driver. And there is a print queue. The installation looks just like the installs on the other PCs. I can scan just fine. Printing from applications results in nothing - no error and nothing in the printer queue. Printing from the HP Smart application results in a configuration error with code 0X80070570. Not a helpful error as far as I can determine. The correction for that code is to re-install the drivers. Oh well.......

    erpster4, in the previous post, suggested installing the printer with a USB cable. Since the printer is already accessible via WiFi from all the computers I'm not sure what that would accomplish. It's the driver on this PC that is the issue.-- Larry
    Last edited by larrymcg; 28 Sep 2019 at 12:27. Reason: formatting errors
      My Computer


  8. Posts : 31
    Windows 10 Pro (10.0.18362)
       #8

    Can I give you another suggestion before re-routing your printer through another computer and making that a print spooler computer?

    I have two printers hooked up to my network at home. They are Brother printers, and like yours, they are network compatible.


    There are TWO ways (Static and Dynamic [automatic]) to allow a device connected to a network DHCP protocol controlled network to operate. However, one method is what is called a STATIC method and that is permanently reassigning a your HP Printer with a specific IP address (like 168.192.68.12) that is a "stationary" IP address. This IP address will not change because you are going to change your settings under the network settings of your HP and manually enter an IP address; a static IP address, so that your computers can find that device (peripheral) without automatically searching for the IP address.

    First, you need to know what your Network Gateway IP address is. Should look similar to this: 168.192.xxx.1... The 4th position of your local IP address is normally your Network Gateway IP Address.

    Second, since you have a small network it will be easy for you to choose and remember the STATIC IP address of your choice for your printer.

    Third, reinstall the printer driver software on that computer for that HP printer and do not let the software choose the location of the printer automatically tell the software that you have a specific IP address (a STATIC IP Address) you want to use; use it instead.

    Fourth, you will find it easier to uninstall the printer software on the other computers (IF you DO NOT uninstall the printer driver software before reinstallation of ANY printer driver software you are going to end up with duplicate printer drivers and will be easily confused as to which one to use because there will be multiple copies of the same driver installed for the same printer) and then reinstall it on them using your new STATIC IP you chose for your permanent spot on your network.

    Fifth, make sure that you set the printers internal network parameters to STATIC and NOT automatic. Also, make the printer's STATIC IP address high enough so that it will not bother the other computers on the network in which they get their IP dynamically (automatically).


    Example:

    Your router's Gateway IP Address is:: 192.168.xxx.1 (Usually the Default is either 192168.0.1 or 192.168.1.1)

    (Note: Replace the 'xxx' with a number between 2~250. I do not use the defaults for my internetwork because of security reasons.)


    Computer 1 uses IP address : 192.168.1.2
    Computer 2 uses IP address : 192.168.1.3
    Computer 3 uses IP address : 192.168.1.4

    Now keep in mind that your computers with have different (dynamic) addresses each time they reboot. Your printer's address will NOT change once you set the printer's settings to a STATIC (stationary) setting.

    Your printer Static IP Address should be like 192.168.1.80

    Keeping your printer's Static IP address well above the other's Dynamic ones will help you in the future and know where you will always "find" the printer on your network when you need to install other printer software and drivers on your computers.

    Hope this helps.
      My Computer


  9. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    The error code: 0X80070570 = The file or directory is corrupted and unreadable.

    Place the computer in clean boot and reinstall the software/ drivers.
    This would reduce the likelihood that other software is conflicting with the printer software/drivers.
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    If possible would you be able to temporarily establish a wired connection?

    Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post an image into the thread
    Last edited by zbook; 29 Sep 2019 at 03:24.
      My Computer


  10. Posts : 143
    Win 10 Pro 64bit
    Thread Starter
       #10

    I decided to try something easy and it worked. I powered down the printer and on this PC, where I couldn't print, I connected the printer with a USB cable. Powered up the printer and it just appeared and, it works! Even better, it still works via the wi-fi connection from the other PCs. Although the original problem was not solved, working around it with the USB cable is perfectly fine for me. Yahoo!

    Thanks to everyone for their help and suggestions.

    -- Larry
      My Computer


 

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