No Audio Post Win/10 Upgrade from 8.1

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  1. Posts : 7
    Windows 10
       #1

    No Audio Post Win/10 Upgrade from 8.1


    Hello all. After I updated to Windows 10, I noticed I had no audio in anything. With/without headphones, there was nothing. I had no Audio Output devices anymore. I tried restarting the computer, the two windows audio things whose names escape me (Windows Audio and Windows Audio something), I tried reinstalling my audio drivers, only to notice that the dxdiag audio section was blank. Anyone know how to fix this? I've been trying all day to figure this out, but nothing. I'd really like to keep Win10, but I can't if I can't fix this issue. Thanks!

    PC Specs:
    http://support.hp.com/us-en/document/c03489413
      My Computer


  2. Posts : 191
    Windows 10 Home 64 bit
       #2

    Go into Device manager and uninstall the sound card and tell Windows to also delete the driver software. Then reboot and Windows will reinstall the sound. It should work after that.
      My Computer


  3. Posts : 7
    Windows 10
    Thread Starter
       #3

    Hi, thanks for the help. I followed your steps and now its telling me that my laptop doesn't have any speakers or headphones plugged in. It's giving me an option for an HDMI cable though, so at least there's now something in the playback section.
      My Computer


  4. Posts : 1,334
    windows 10 PRO
       #4

    try this
    just tried the idea of setting frequency to 16bit 9600 but I received no sound output error box....then went to enhancements settings where it has bass etc etc settings, was disabled so enabled it without choosing any option..then went back to frequency and changed it to default, which is 24 bit 19200....then was told not supported by this device but then miraculously it worked....now have all sound restored windows music everything...not sure if still have windows 7 driver...it is MS 2008... really scared to update the driver as it is all now working....not sure how I fixed it though, was it one particular action ? or a combination...? maybe it might help
      My Computer


  5. Posts : 191
    Windows 10 Home 64 bit
       #5

    Gorbian said:
    Hi, thanks for the help. I followed your steps and now its telling me that my laptop doesn't have any speakers or headphones plugged in. It's giving me an option for an HDMI cable though, so at least there's now something in the playback section.
    Okay so it's now using the sound capabilities of the graphics card. Now get the latest driver for your regular sound card, install that and see what happens.
      My Computer


  6. Posts : 7
    Windows 10
    Thread Starter
       #6

    Dch48 said:
    Okay so it's now using the sound capabilities of the graphics card. Now get the latest driver for your regular sound card, install that and see what happens.
    I tried looking for drivers, but the only ones I could find were for my graphics. Since I'm running Integrated Graphics, I figured they'd work. Nope, still nothing.
      My Computer


  7. Posts : 1,334
    windows 10 PRO
       #7

    is your sound card showing in device manager ? does it have a yellow exclamation mark ?
    assuming it's showing have you tried updating the driver from within device manager ?
      My Computer


  8. Posts : 7
    Windows 10
    Thread Starter
       #8

    reddwarf4ever said:
    is your sound card showing in device manager ? does it have a yellow exclamation mark ?
    assuming it's showing have you tried updating the driver from within device manager ?
    It DID have a yellow exclamation mark, but not anymore. I reinstalled it. Still no sound.
      My Computer


  9. Posts : 1,334
    windows 10 PRO
       #9
      My Computer


  10. Posts : 7
    Windows 10
    Thread Starter
       #10

    reddwarf4ever said:
    did you try what i did on mine ??
    To be honest, I don't know how to change the frequency of the sound drivers.
      My Computer


 

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