How to enable fingerprint in HP Elitebook folio 9470m

  1. Posts : 59
    win 10 x64

    How to enable fingerprint in HP Elitebook folio 9470m

    Hello all,

    I'm using Windows 10 x64 on an HP Elitebook folio 9470m and want to enable its finger print for signing in.

    In settings -> Accounts -> sign in Optios -> Windows ?Hello fingerprint, there is this message: We could not find a fingerprint scanner compatible with windows hello fingerprint

    How to enable it for that laptop please?
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 15,654
    Windows 10 Pro x64 Build 1809

    Hi tomyfr

    If you right click on Start and then left click on Device Manager see if you have a heading for Biometric Devices? (Right near top)

    If not you will likely find at least one device in an error status.

    Head to HP's site and download and install the device driver for the fingerprint reader. Keep this file you may need it again after a feature update or re-install.

    Once driver is installed restart computer. Once restarted confirm Biometric device is listed in device manager. If it there you can go back to sign in options.

      My ComputerSystem Spec

  3. Samuria's Avatar
    Posts : 3,980
    windows 10

    Its a pain you need to remove current driver install hp security and jump through a few hoops see this video its the same took me ages to get it going YouTube
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 15,654
    Windows 10 Pro x64 Build 1809

    Actually I just did this same procedure on my HP Probook 4440 when I clean installed 1903 this past Friday.

    Device was in error status, loaded driver, done.
      My ComputerSystem Spec

  5. Posts : 59
    win 10 x64
    Thread Starter

    Thank you both. The video helped me and the issue is solved now.
    On the device manager there is only one exclamation mark remaining that I like to solve its problem as well. It's next to HP Mobile Data Protection Sensor under the System Devices category.

    How to work this out to have a clean device manager window please? :)
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 15,654
    Windows 10 Pro x64 Build 1809

    That is a toughy.

    That is HP 3D Data Guard.

    The driver is on their site.

    On Friday when I loaded it the exclamation mark went away but Windows 10 kept complaining that the application was not compliant. I think you need app and driver to be covered. Someone who has dug deeper can comment.

    I uninstalled the app as the notification was just annoying, the laptop I have rarely travels so not likely to be dropped.

    If your box is newer maybe the driver / app for your device will work better than mine. I would be interested so please post back after you install.
      My ComputerSystem Spec

  7. Megahertz's Avatar
    Posts : 387
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu

    HP Mobile Data Protection Sensor is a sensor that parks the HDD head when the laptop is falling. It's useless if you have a SSD.
    You will find the driver searching the web with the hardware ID.
    Right click on the missing driver, select properties - Device ID on details tab.
    Put the mouse over the fist line, right click - Copy
    Paste it to search on the web.
    Attached Thumbnails Attached Thumbnails HarwareID.JPG  
      My ComputerSystem Spec


Related Threads
Source: HP launches the most powerful 14-inch Spectre convertible - Windows Experience Blog See also: HP Extends Premium PC Leadership with Amazing Innovations 1054824920230887429
Read more: Microsofts Andromeda: A Folio of the Future -
Not sure the best place to ask this but the past 3 days we've had users receive an unusual message at boot up. For no apparent reason, and through no initiation by the user, the BIOS start up asks "Activate virtualization technology?" With the...
So I just reinstalled Windows 10 on my machine. Before I had it set up so that I could log in with a password or fingerprint. Now it seems my only options are (1) password only OR (2) password, PIN or fingerprint. I don't want PIN as a...
A previous GPO tech set these to be disabled by default and I can't figure out how to re-enable. The options stay greyed out no matter what I try. I don't want to remove the settings to disable from the default policy so I have created an...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:58.
Find Us