Extra Printer Entry - How to Remove??

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  1. Posts : 109
    10
       #1

    Extra Printer Entry - How to Remove??


    Hi, I'm not sure why but a duplicate of my printer shows up whenever I want to print an email...
    However, if I go to Printers, there is no duplicate.

    I would like to delete the duplicate entry that shows up on this drop down (says Copy 1)... can anyone provide assistance please?

    Extra Printer Entry - How to Remove??-weird-printer-bug.jpg

    Extra Printer Entry - How to Remove??-weird-printer-bug-2.jpg
      My ComputerSystem Spec

  2. Brink's Avatar
    Posts : 42,231
    64-bit Windows 10 Pro for Workstations build 18985
       #2

    Hello,

    You may be able to use an option in the tutorial below to remove the printer.

    Remove Printer in Windows 10
      My ComputersSystem Spec

  3. bro67's Avatar
    Posts : 7,346
    Mac OS Mojave
       #3

    If this is chrome that you are seeing this, it is a problem that has been around for a while. No explanation why the ghost printer shows up. Issue 375238 -


    chromium -


    An open-source project to help move the web forward. -

    Monorail
      My ComputersSystem Spec

  4. bro67's Avatar
    Posts : 7,346
    Mac OS Mojave
       #4

    Brink said: View Post
    Hello,

    You may be able to use an option in the tutorial below to remove the printer.

    Remove Printer in Windows 10
    Not OS issue, Chromium issue. Issue 375238 -


    chromium -


    An open-source project to help move the web forward. -

    Monorail
    . There are always Chromium policies. Use master preferences for Chrome Browser - Google Chrome Enterprise Help

    This PS script is mentioned in helping.


    $path = "$env:LOCALAPPDATA\Google\Chrome\User Data\Default\Preferences"
    $readableJSON = Get-Content -Path $path | ConvertFrom-Json -ErrorAction Stop
    $readableJSON.printing.print_preview_sticky_settings = $false
    if ($readableJSON){
    New-Item -ItemType file -Path $path -Force
    $readableJSON | ConvertTo-Json -depth 99 -Compress | Add-Content -Path $path
    }

    One line version:
    powershell -C "& {$P='%localappdata%\Google\Chrome\User Data\Default\Preferences';$J=gc $P|ConvertFrom-Json;$J.printing.print_preview_sticky_settings=$false;if($J){ni -Type file -Path $P -F;$J|ConvertTo-Json -depth 99 -Compress|ac -Path $P}}"
      My ComputersSystem Spec


  5. Posts : 109
    10
    Thread Starter
       #5

    Thanks Brink. Tried ALL of the options but nowhere did it show the Copy 1 of the printer. Just the main "Brother MFC-J680DW Printer" which I did not want to uninstall obviously.

    So the issue still persists...

    - - - Updated - - -

    Bro67: thanks, I'll read the article you sent...
      My ComputerSystem Spec

  6. bro67's Avatar
    Posts : 7,346
    Mac OS Mojave
       #6

    orlando1974 said: View Post
    Thanks Brink. Tried ALL of the options but nowhere did it show the Copy 1 of the printer. Just the main "Brother MFC-J680DW Printer" which I did not want to uninstall obviously.

    So the issue still persists...

    - - - Updated - - -

    Bro67: thanks, I'll read the article you sent...
    This is another PS script. Remove Recent Printers from Chrome Preferences File (PoSH) - Christopher Kibble

    I have the issue also. It tends to pop up when the Chromium project makes major changes to a build and then goes away.
      My ComputersSystem Spec


  7. bro67's Avatar
    Posts : 7,346
    Mac OS Mojave
       #7

    Try signing out of your Google profile in the browser and online, then clear cookies, etc in Chrome, close, shut down computer. Make sure that you are shown signed out on all other devices with Chromium type browsers on them that use your Google account. Reboot computer, open Chrome, sign back into your Google profile online then in the browser and sync.

    My Chrome on the Windows desktop no longer shows the ghose of my printer. I did go as far as adjusting the settings for my HP/Samsung M2825DW Laser for Network settings, including disabling Google Cloudprint.
      My ComputersSystem Spec


  8. Posts : 109
    10
    Thread Starter
       #8

    Hi guys, well it is DEF related to Chrome as the issue of showing a duplicate with (Copy 1) also occurs on my laptop with a different printer that it usually connects to.

    I tried most options here and the issue persists. I'm just going to leave it alone at this point. It's just an annoyance but doesn't harm my workflow. I wonder why Google doesnt fix it if its a known issue!

    Anyway, while I was at it, I decided to add/register my printer to Google Cloud Printing service just to see if this would solve the issue. It did not but my printer does appear now under the Google Cloud printers. What exactly does this do? How does it change the use of my printer from before it was registered?
      My ComputerSystem Spec

  9. Brink's Avatar
    Posts : 42,231
    64-bit Windows 10 Pro for Workstations build 18985
       #9

    There was a new 77.0.3865.75 version of Chrome released yesterday you might try to see if it has been corrected in it.

    Latest Google Chrome Released for Windows
      My ComputersSystem Spec


  10. Posts : 109
    10
    Thread Starter
       #10

    Thanks for the suggestion - unfortunately, no fix for this in their latest update.
      My ComputerSystem Spec


 
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