Touchpad is a mess, cursor jumping all over when selecting text Solved


  1. Posts : 496
    win7 and ubuntu
       #1

    Touchpad is a mess, cursor jumping all over when selecting text


    The reset touchpad option is greyed out.
    We had started using a mouse, seems the touchpad now is terrible.

    How to fix it?

    - - - Updated - - -

    I may have fixed it. Went to device manager uninstalled ASUS precision touchpad. Then cntrol-alt-delete to sign out, then tab to restart pc.

    testing it seems to be ok again.

    But seriously how to reset when reset button is greyed out?
      My ComputerSystem Spec

  2. dalchina's Avatar
    Posts : 19,779
    Win 10 Pro (1903)
       #2

    Hi, do you actually have Win 10? Your specs say Win 7.. If Win 10, please advise
    - the exact build
    - the exact model of the laptop (your specs refer to a desktop) - see my specs for comparison.
    (There's a tutorial if needed).
    - the build number and type of your touchpad driver
    - a link to latest drivers for your laptop.

    How old is your lapop?

    Thanks.
      My ComputersSystem Spec


  3. Posts : 496
    win7 and ubuntu
    Thread Starter
       #3

    dalchina said: View Post
    Hi, do you actually have Win 10? Your specs say Win 7.. If Win 10, please advise
    - the exact build
    - the exact model of the laptop (your specs refer to a desktop) - see my specs for comparison.
    (There's a tutorial if needed).
    - the build number and type of your touchpad driver
    - a link to latest drivers for your laptop.

    How old is your lapop?

    Thanks.
    I have 2 win7 and three win 10 devices . This is a 2 n1 Asus laptop with touch screen running latest win 10, 1903 version.

    here it is after uninstall and restart
    Attached Thumbnails Attached Thumbnails tp1.PNG  
      My ComputerSystem Spec

  4. dalchina's Avatar
    Posts : 19,779
    Win 10 Pro (1903)
       #4

    Sounds as if you've fixed it by reinstalling it.. hope so.
      My ComputersSystem Spec


  5. Posts : 496
    win7 and ubuntu
    Thread Starter
       #5

    Problem just came back, worse than ever.

    What now.

    - - - Updated - - -

    For example not just copying text, simply dragging the right scroll bar by holding down left mouse key on touchpad to pull down that bar it goes crazy. Starts auto-scrolling the whole page, randomly highlights text.

    The problem though is precipitated by highlighting any text on a web page. Regardless of browser, at least it does it on edge too.

    Honestly it is real bad, to the point of being unusable.
      My ComputerSystem Spec

  6. AK6DN's Avatar
    Posts : 4
    Win 10 Pro 64b
       #6

    sdowney717 said: View Post
    Problem just came back, worse than ever.

    What now.

    - - - Updated - - -

    For example not just copying text, simply dragging the right scroll bar by holding down left mouse key on touchpad to pull down that bar it goes crazy. Scrolls the whole page, randomly highlights text.
    Maybe it is not a software problem, maybe it is a problem with your hardware device. Is it still under warranty?

    Not all problems are software; hardware can still fail.
      My ComputerSystem Spec



  7. Posts : 496
    win7 and ubuntu
    Thread Starter
       #7

    Ran Malwarebytes found 3 PUP, quarantined, problem instantly gone.

    - - - Updated - - -

    Nothing wrong with the hardware. If you delete a driver and reinstall and problem is gone. Not hardware.
    If you scan for malware and delete the malware, and problem is gone, it is not hardware.
    Attached Thumbnails Attached Thumbnails tp2.PNG  
      My ComputerSystem Spec


  8. Posts : 496
    win7 and ubuntu
    Thread Starter
       #8

    Its gotten real bad again, the malware continually reappears over and over, I scan it's gone and in a few minutes it is back again!
    I just turned off google chrome sync, maybe the malware is syncing in from my other connected pc?

    solved here
    Having a serious issue with 3 malwares , conduit, spigot.
    Last edited by sdowney717; 6 Days Ago at 17:41.
      My ComputerSystem Spec


 

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