1.    07 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 6
    Windows 10 Home - Build 10240

    "Speakers" Sound device disappeared


    Hi,

    I installed Windows 10 last week and have been using it with mainly no problems (apart from my DVD/CD drive not working, which I posted a thread here about but haven't received any responses yet )

    When I am visiting my family back home in England I often plug my laptop into the tv to watch films with the kids through the HDMI port. I usually have to change the "default" audio device to the AMD HDMI Output to do this, and then change it back afterwards. I did this once with no problems.

    However, the last time I watched something I didn't change it back before shutting down. And now my "Internal Speakers" device has disappeared. I tried uninstalling all drivers relating to sound devices in device manager and doing a scan for changes - the HD Audio device reappeared, but still no "internal speakers" option. I tried checking "show disabled devices" in the "playback devices" window, still no joy. I uninstalled everything again and used the drivers from the ASUS support page for my model laptop (ASUS x53z) and still nothing

    I installed the updated sound drivers from AMD in the sticky post here. Again, nothing but the HDMI audio option. This is frustrating as I live abroad and my laptop is my main method of both communicating home and watching media. I can't use my headphones now

    I have considered doing a System Restore, but crazily the only System restore point available is from when some automatic updates were installed after the issue appeared. My only option is to do a System Reset, losing all my applications, but i'm not convinced this will solve the issue. I have noticed that there is one device showing that it is unable to start in device manager. Screenshots attached.

    Click image for larger version. 

Name:	Screenshot 2015-08-07 11.02.28.png 
Views:	9 
Size:	60.5 KB 
ID:	29265

    Any clues? I'm reticent to reset or go back to windows 7.
      My ComputerSystem Spec
  2.    08 Aug 2015 #2
    Join Date : Aug 2015
    Posts : 6
    Windows 10 Home - Build 10240
    Thread Starter

    Ok, I've now done a "go back to windows 7 " as it was frustrating me, I have the same problem in Windows 7! Kinda annoyed that windows 10 seems to have crippled my sound card. I don't know what to do next. Please help.
      My ComputerSystem Spec
  3.    08 Aug 2015 #3
    Join Date : Jan 2014
    Inverness
    Posts : 1,125
    Win 10

    The sound is not being detected by Windows (or is not properly identified to Windows).
    As you have an AMD motherboard/Chipset drivers, if there are any chipset drivers reinstall them and then restart the PC. If that fixes it, Windows will detect and install the generic, basic function, High Definition Audio Drivers. You can then install the correct hardware sound driver.

    I don't think this was a Windows 10 caused problem, I suspect it was a problem before you upgraded. You should not have to manually change playback devices, either. Windows, on most systems, will detect when an HDMI cable is plugged into the PC and automatically change the default playback device to the HDMI. When the HDMI cable is disconnected Windows changes the default playback device back to the "Speakers"

    As you are now back on Windows 7, we have a forum specifically for Windows 7 issues.
    Windows 7 Help Forums
      My ComputersSystem Spec
  4.    09 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 6
    Windows 10 Home - Build 10240
    Thread Starter

    OK I've done that, with no effect. I've also tried reinstalling the sound drivers from the ASUS website and from ATEK themselves. Still no sound, still one device showing as "not able to start (code 10) and still only the HDMI output showing in Sound Devices.

    I've opened a thread over at sevenforums, so you can help me here or there

    sevenforums thread: After going to Win10 and coming back, no Audio - Windows 7 Help Forums
      My ComputerSystem Spec
  5.    21 Dec 2015 #5
    Join Date : Dec 2015
    Posts : 1
    windows 7

    Quote Originally Posted by mattking1984 View Post
    Hi,

    I installed Windows 10 last week and have been using it with mainly no problems (apart from my DVD/CD drive not working, which I posted a thread here about but haven't received any responses yet )

    When I am visiting my family back home in England I often plug my laptop into the tv to watch films with the kids through the HDMI port. I usually have to change the "default" audio device to the AMD HDMI Output to do this, and then change it back afterwards. I did this once with no problems.

    However, the last time I watched something I didn't change it back before shutting down. And now my "Internal Speakers" device has disappeared. I tried uninstalling all drivers relating to sound devices in device manager and doing a scan for changes - the HD Audio device reappeared, but still no "internal speakers" option. I tried checking "show disabled devices" in the "playback devices" window, still no joy. I uninstalled everything again and used the drivers from the ASUS support page for my model laptop (ASUS x53z) and still nothing

    I installed the updated sound drivers from AMD in the sticky post here. Again, nothing but the HDMI audio option. This is frustrating as I live abroad and my laptop is my main method of both communicating home and watching media. I can't use my headphones now

    I have considered doing a System Restore, but crazily the only System restore point available is from when some automatic updates were installed after the issue appeared. My only option is to do a System Reset, losing all my applications, but i'm not convinced this will solve the issue. I have noticed that there is one device showing that it is unable to start in device manager. Screenshots attached.

    Click image for larger version. 

Name:	Screenshot 2015-08-07 11.02.28.png 
Views:	9 
Size:	60.5 KB 
ID:	29265

    Any clues? I'm reticent to reset or go back to windows 7.
    go to control panel
    then sound
    then right click under playback
    show disabled
    then properties on the disabled
    then re-enable and set to default
      My ComputerSystem Spec
  6.    11 Aug 2016 #6
    Join Date : Aug 2016
    Posts : 6
    Windows 10

    I tried all listed above and still no sound.
    Yes, this is an old thread.

    Update:

    10 minutes later.

    This Windows 10 is connected to a Sanyo television. HDMI connection for sound.
    After doing all listed above and reading up more on internet.
    I turned OFF the television and turned it back on. Then restarted the Sanyo television. And rebooted/off/on the Windows 10.

    I don't get it but sound did come back.

    It's an older Sanyo but the drivers are up to date.
    Anyway, sound is back.
      My ComputerSystem Spec
  7.    07 Sep 2016 #7
    Join Date : Oct 2015
    Posts : 2
    Windows 10

    Awesome! Worked for me.


    Quote Originally Posted by glawakus View Post
    go to control panel
    then sound
    then right click under playback
    show disabled
    then properties on the disabled
    then re-enable and set to default
    Awesome! Worked for me within 5 seconds

    Many thanks

    James
      My ComputerSystem Spec

 


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