External drives: Driver error,or Setup incomplete, but load on restart Solved

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  1. Posts : 11
    Windows 10
    Thread Starter
       #11

    zbook said: View Post
    There are log collectors used in another forum room.
    Please run each V2 and DM and upload results into this thread:
    BSOD - Posting Instructions
    Thanks zbook. I will do that..

    - - - Updated - - -

    zbook said: View Post
    There are log collectors used in another forum room.
    Please run each V2 and DM and upload results into this thread:
    BSOD - Posting Instructions
    Please see the attached uploads.
    External drives: Driver error,or Setup incomplete, but load on restart Attached Files
      My ComputerSystem Spec


  2. Posts : 27,243
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    1) The Latitude E6400 has Dell tested drivers up to Windows 7.
    There are no Windows 8 or 10 Dell tested drivers.
    All drivers for Windows 10 are on a trial and error basis.

    2) Uninstall Iobit software using the applicable uninstall tool:
    COMPLETELY remove IOBit - IObit.Com Forums

    3) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    4) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    5) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US



    Code:
    Event[39978]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2019-08-11T21:30:28.121
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-5N5ATR9
      Description: 
    The driver \Driver\USBSTOR failed to load for the device USB\VID_12D1&PID_107F&MI_01\6&fd99698&27&0001.
    
    
    Event[40550]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2019-08-13T09:37:27.557
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-5N5ATR9
      Description: 
    The driver \Driver\USBSTOR failed to load for the device USB\VID_0480&PID_B207\20181020006288F.
    
    
    
    Event[40732]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2019-08-13T17:32:59.591
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-5N5ATR9
      Description: 
    The driver \Driver\USBSTOR failed to load for the device USB\VID_26BD&PID_9917\070865E2A0944582.
    
    
    Event[40844]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2019-08-13T17:51:06.041
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-5N5ATR9
      Description: 
    The driver \Driver\WudfRd failed to load for the device USB\VID_0A5C&PID_5800&MI_01\6&66de6c9&3&0001.
    
    
    Event[46160]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2019-08-19T17:43:12.796
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-5N5ATR9
      Description: 
    The driver \Driver\USBSTOR failed to load for the device USB\VID_1C6B&PID_D002\97_406909501820.
    
    Event[58577]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2019-09-04T13:26:50.444
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-5N5ATR9
      Description: 
    The driver \Driver\USBSTOR failed to load for the device USB\VID_12D1&PID_107F&MI_01\6&fd99698&48&0001.

    Code:
    Event[46827]:
      Log Name: System
      Source: disk
      Date: 2019-08-20T15:46:42.415
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-5N5ATR9
      Description: 
    The device, \Device\Harddisk1\DR4, has a bad block.
    
    Event[46828]:
      Log Name: System
      Source: disk
      Date: 2019-08-20T15:46:42.419
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-5N5ATR9
      Description: 
    The device, \Device\Harddisk1\DR4, has a bad block.
      My ComputerSystem Spec


  3. Posts : 11
    Windows 10
    Thread Starter
       #13

    Thanks zbook. I will get that done and report back.
      My ComputerSystem Spec


  4. Posts : 11
    Windows 10
    Thread Starter
       #14

    Hi zbook. Here are the results of the requested tests, except for the Sea Tools long test, which I will do overnight and post the results tomorrow. I did the Sea Tools short test and and it said all was good.
    Attached Thumbnails Attached Thumbnails External drives: Driver error,or Setup incomplete, but load on restart-hd-error.jpg   External drives: Driver error,or Setup incomplete, but load on restart-hd-airflow.jpg   External drives: Driver error,or Setup incomplete, but load on restart-hd-tune-health-1jpg.jpg   External drives: Driver error,or Setup incomplete, but load on restart-hd-tune-benchmark.jpg   External drives: Driver error,or Setup incomplete, but load on restart-virtual-mem.jpg  

    External drives: Driver error,or Setup incomplete, but load on restart-startup-recovery.jpg  
      My ComputerSystem Spec


  5. Posts : 27,243
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    1) When available update the thread with Sea Tools testing results.

    2) Check the notebook for dust.
    3) Make sure fans are working.

    4) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    5) For startup and recovery system failure
    a) change kernel to automatic
    b) reboot to maintain settings

    6) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    7) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10

    8) Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance
      My ComputerSystem Spec


  6. Posts : 11
    Windows 10
    Thread Starter
       #16

    more results


    Hi zbook. I've followed your latest instructions and have attached the results. thanks for your patience.
    Attached Thumbnails Attached Thumbnails External drives: Driver error,or Setup incomplete, but load on restart-seatools-long.jpg   External drives: Driver error,or Setup incomplete, but load on restart-sentinel-over.jpg   External drives: Driver error,or Setup incomplete, but load on restart-sentinel-temp.jpg   External drives: Driver error,or Setup incomplete, but load on restart-sentinel-smart.jpg   External drives: Driver error,or Setup incomplete, but load on restart-sentinel-disk-perf.jpg  

    External drives: Driver error,or Setup incomplete, but load on restart-speccy-temp.jpg  
    External drives: Driver error,or Setup incomplete, but load on restart Attached Files
      My ComputerSystem Spec



  7. Posts : 27,243
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    The HD Sentinel temperature tab was not displayed.
    The maximum temperature recorded was 61 degrees with a current temperature of 37 degrees.
    When HD Tune testing was performed the temperature was 61 degrees.

    Chkdsk performed cleaning.
      My ComputerSystem Spec


  8. Posts : 11
    Windows 10
    Thread Starter
       #18

    zbook said: View Post
    The HD Sentinel temperature tab was not displayed.
    The maximum temperature recorded was 61 degrees with a current temperature of 37 degrees.
    When HD Tune testing was performed the temperature was 61 degrees.

    Chkdsk performed cleaning.
    Hi zbook. Not sure what you mean - the HD Sentinel tab is displayed in one of the images above.

    And what do you mean by Chkdsk performed cleaning?

    I had HD Sentinel running before I started this thread and it gave me the same results as the ones I've posted after you suggested I run it again. I'm not sure why the HD Tune gave that 61 degrees figure, because the laptop didn't feel particularly warm. I googled the HD Tune airflow temp thing and it seems others have had similar results to me, with everything fine but the airflow temp ( [Solved] HD Tune airflow temperature - Overclock.net - An Overclocking Community ),
      My ComputerSystem Spec


  9. Posts : 27,243
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    It was displayed and read.

    That was an error.

    Find a camera or smart phone camera to take pictures and post images into the thread.

    Connect all drives to the computer.

    Open the BIOS and check to see if all drives are displayed > post an image into the thread

    Open device manager > click view > click show hidden devices > expand disk drives > post an image into the thread.

    Open file explorer > this PC > view devices and drivers > post an image into the thread

    Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of



    This was the cleaning displayed in the chkdsk report:
    Code:
    Stage 3: Examining security descriptors ...
    Cleaning up 2231 unused index entries from index $SII of file 0x9.
    Cleaning up 2231 unused index entries from index $SDH of file 0x9.
    Cleaning up 2231 unused security descriptors.
      My ComputerSystem Spec


  10. Posts : 11
    Windows 10
    Thread Starter
       #20

    zbook said: View Post
    It was displayed and read.

    That was an error.

    Find a camera or smart phone camera to take pictures and post images into the thread.

    Connect all drives to the computer.

    Open the BIOS and check to see if all drives are displayed > post an image into the thread

    Open device manager > click view > click show hidden devices > expand disk drives > post an image into the thread.

    Open file explorer > this PC > view devices and drivers > post an image into the thread

    Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of



    This was the cleaning displayed in the chkdsk report:
    Code:
    Stage 3: Examining security descriptors ...
    Cleaning up 2231 unused index entries from index $SII of file 0x9.
    Cleaning up 2231 unused index entries from index $SDH of file 0x9.
    Cleaning up 2231 unused security descriptors.
    Thanks for all your help zbook. Laptop seems to be working fine now.
      My ComputerSystem Spec


 
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