Hardware Reserved Ram 32Gb installed 16Gb In Use

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  1.    #1

    Hardware Reserved Ram 32Gb installed 16Gb In Use


    I just bought one more stick of ram off amazon (Ballistix Gaming Memory 16Gb DDR4 3200), I installed the ram to my recommended slot (a1). I opened up task manager it said, Memory 32 GB 15.9 GB usage. I checked bios it said 16 GB capacity but it showed it sees my two sticks of ram.

    Things I tried,
    mcconfig
    updating bios
    windows memory diagnostics (No Error)
    trying out each stick of ram (both functional)
    reseating cpu
    changing clock speeds of ram

    My specs
    Cpu Ryzen 7 2700x
    Motherboard ASUS X470-Pro
    Gpu GTX 1050
    Ram 2x16GB Ballistix DDR4 3200
    HDD Boot

    Ps: I don't understand how to work out this UEFI Bios (IF this post is in the wrong section please move it!)
    Attached Thumbnails Attached Thumbnails SystemInfo.PNG   TaskManager.PNG  
      My ComputerSystem Spec

  2. Megahertz's Avatar
    Posts : 278
    Windows 7 HP 64 - Windows 10 Pro
       #2

    Is Fast boot enabled? If so turn it off.
    Turn On or Off Fast Startup in Windows 10
    Are the two memory sticks the same brand, type and specifications?
    Are they working as dual channel?

    Download [url=https://www.hwinfo.com/files/hwi_608.zip]Hwinfo[url/]
    Extract to a folder and run HWiNFO64.exe.
    It's a portable, doesn't need to install.
    Close the summary, go to memory (on the left) and with the snipping tool take a snapshot of each memory stick. Save the images to the disk.
    On the Quick Reply window, Go Advanced and hit the paper clip on the top menu. Add Files - Browse to the saved images - upload
      My ComputerSystem Spec

  3. jimbo45's Avatar
    Posts : 7,668
    Windows / Linux : Centos, Ubuntu, OpenSuse
       #3

    Hi there

    @KillerKiwi


    Ryzen CPU's currently have problems on all sorts of systems -- my own view is that although I do like competition for Intel the current crop of Ryzen CPU's could cause the death knell for AMD.

    See if there are any BIOS updates (if so INSTALL CAREFULLY) otherwise you'll brick your mobo.

    Try also moving the DDR (memory) Ram chips around -- take out one lot and see if you are still uisng 16GB. Then replace with the other lot and see if you have still got 16 GB addressable RAM. If both lots of chips work then it's a BIOS / Ryzen problem.

    Ensure you try both slots though to ensure the Mobo isn't defective and ensure the DDR chips are properly seated - often they need a bit of force to insert properly (don't break them though).

    Cheers
    jimbo
      My ComputerSystem Spec

  4. Megahertz's Avatar
    Posts : 278
    Windows 7 HP 64 - Windows 10 Pro
       #4

    I think it's related to the hybrid hibernation set by fast startup.
    When it boot, it loads a information from hibernation when there was only 8G installed.
      My ComputerSystem Spec


  5. Posts : 26,564
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    1) Make sure all RAM modules are on the motherboard manufacturer's Qualified Vendor List (QVL)

    2) Open administrative command prompt and copy and paste:

    wmic memorychip get manufacturer, capacity, partnumber, speed, memorytype, devicelocator, formfactor

    3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    4) Open administrative powershell and copy and paste:

    Code:
    [Cmdletbinding()] 
    Param( 
        [string]$Computername = "localhost" 
    ) 
    cls 
    $PysicalMemory = Get-WmiObject -class "win32_physicalmemory" -namespace "root\CIMV2" -ComputerName $Computername 
     
    Write-Host "Memore Modules:" -ForegroundColor Green 
    $PysicalMemory | Format-Table Tag,BankLabel,@{n="Capacity(GB)";e={$_.Capacity/1GB}},Manufacturer,PartNumber,Speed -AutoSize 
     
    Write-Host "Total Memory:" -ForegroundColor Green 
    Write-Host "$((($PysicalMemory).Capacity | Measure-Object -Sum).Sum/1GB)GB" 
     
    $TotalSlots = ((Get-WmiObject -Class "win32_PhysicalMemoryArray" -namespace "root\CIMV2" -ComputerName $Computername).MemoryDevices | Measure-Object -Sum).Sum 
    Write-Host "`nTotal Memory Slots:" -ForegroundColor Green 
    Write-Host $TotalSlots 
     
    $UsedSlots = (($PysicalMemory) | Measure-Object).Count  
    Write-Host "`nUsed Memory Slots:" -ForegroundColor Green 
    Write-Host $UsedSlots 
     
    If($UsedSlots -eq $TotalSlots) 
    { 
        Write-Host "All memory slots are filled up, none is empty!" -ForegroundColor Yellow 
    }
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) There are log collectors used in another forum room.
    Run both V2 and DM and upload results into this thread:
    BSOD - Posting Instructions
      My ComputerSystem Spec

  6.    #6

    When fast startup is enabled the OS goes into hibernation instead of going through the normal shutdown procedure. Applications are terminated as usual. At startup the OS memory is loaded from hibernation file which is faster than the normal startup procedure. This has some implications for this situation.

    When in hibernation the OS can not use any new installed RAM. It will assume the RAM size as it was at the last full startup. Internal hardware changes should only be made when the system is in full shutdown.
      My ComputerSystem Spec


  7. jimbo45's Avatar
    Posts : 7,668
    Windows / Linux : Centos, Ubuntu, OpenSuse
       #7

    Hi there
    @zbook

    @LMiller7

    (and others)

    All these other options are basically 100% B/S

    Sorry guys I'm not normally that aggressive !!.

    If you install 32 GB RAM it should always work whether or not it slows boot times etc down or not (also disputable).

    The problem is probably one of the following

    1) Mobo faulty
    2) hardware connections not done properly
    3) incomaptible RAM modules
    4) incomaptible RAM configuration (unlikely in this case as there's only 2 slots)
    5) CPU problems --there's enough decent info on the Internet to say these Ryzen processors aren't yet "fit for purpose" -- and it's not only Windows OS'es have a problem --some newer Linux distros won't even boot using these Ryzen CPU's.

    Cheers
    jimbo
      My ComputerSystem Spec

  8.    #8

    Hello! I fixed my problem by just putting my ram sticks in a1 and a2, no dual channel though... I guess when I updated my bios something went wrong welp thanks for your replies!
      My ComputerSystem Spec


  9. Posts : 26,564
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    1) Please post the applicable ASUS qualified vendor list for the computer.
    2) When available post the results for post #5

    3) If this is the QVL the Ballistic RAM is not on the list:
    https://dlcdnets.asus.com/pub/ASUS/m...processors.pdf

    4) Consider using RAM on the QVL to optimize performance
      My ComputerSystem Spec

  10. bobkn's Avatar
    Posts : 2,244
    Win 10 X64 Pro 1809 17763.55
       #10

    KillerKiwi said: View Post
    Hello! I fixed my problem by just putting my ram sticks in a1 and a2, no dual channel though... I guess when I updated my bios something went wrong welp thanks for your replies!
    My memory is hazy on the issue, but I believe that I had a similar issue about a year ago.

    It was due to a defective Asus X470 motherboard. The problem went away after I replaced it.

    You could get a similar effect with a damaged CPU pin.

    One way that I diagnosed it was trying to boot the system with a single DIMM. There's a recommended slot for using a single DIMM, but I believe that the system should boot with one DIMM in any of the slots.

    I suggest not wasting time by calling Asus support, if they are to be judged by my experience.

    I hope that the negative comments about AMD are unjustified. This is my first AMD system in years (my last was Socket 939), but it has been solid (once I got a working MB).

    I wouldn't be too concerned if your RAM isn't on the Asus QVL list. If Crucial recommends it for use with the board, that should be adequate. (Asus tests only a small fraction of RAM on the market.)
      My ComputersSystem Spec


 
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