Print jobs stuck in print quese Solved

  1.    #1

    Print jobs stuck in print quese


    My wife recently changed from Chrome to Firefox on her laptop. Afterward the system would hang whenever she tried to print something. I looked and it seems that jobs get stuck in the print queue after printing. There was a test page and another job. I was able to cancel the other job but the test page won't cancel. Restarting the print spool service resulted in the test page printing but remaining in the queue in printing status.

    What should me next steps be?
      My ComputerSystem Spec

  2. Brink's Avatar
    Posts : 40,719
    64-bit Windows 10 Pro build 18932
       #2

    Hello Ellary,

    You might see if resetting and clearing the print spooler may do the trick for you.

    Reset and Clear Print Spooler in Windows 10
      My ComputersSystem Spec

  3.    #3

    She restarted her computer and the problem cleared up. It may be that she was unaware of the print spooler. So when there was a problem with the printer she wasn't canceling the print job that had the error.
      My ComputerSystem Spec

  4. Brink's Avatar
    Posts : 40,719
    64-bit Windows 10 Pro build 18932
       #4

    That's great news.
      My ComputersSystem Spec


 

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