Suddenly Windows 10 see my dvd writer but non that much.

I have been googling to find hints about the problem I'm experiencing, but the complication has survived some fixing attempts. Here I refer to Microsoft Windows [Version 10.0.17763.107] and TSSTcorp SH-222AB CD DVD writer. Product's drivers are not available on manufacturer' s web site Home - ODD Support English Toshiba- Samsung Download CenterODD Support English . Any advice will be very welcomed ! Thanks !

STEP 1
All of a sudden, File Explorer's left panel can't see the DVD driver, but the one on the right can. See fig. 1 and fig. 2 .



STEP 2
HWiNFOPortable_6.08.3830 detects the device as TSSTcorp SH-222AB. See fig.3.


STEP 3
Other file managers see the device. See fig.4, fig.5, fig.6.




STEP 4
When I insert a DVD in the driver and try to access it i get an error message: "Please, insert a disk." See fig. 7.


STEP 5
The Controller AHCI SATA works fine, fig. 8 and 9. Anyway I have disinstalled and reinstalled it, see fig. 8 and fig. 9.



STEP 6
I haven't been given any options regarding the DVD driver, see fig. 10.

Thanks for your reply. If I understand rightly your question, yes I have two listing in Device Manager.
Uninstalling didn't help. I agree on your opinion about an hardware malfunction: I overlooked it because the writer is brand new, but, following your advice, I have just purchased online another one. As soon as I get it I will come here to report the outcome of the replacement. By the way, is it possible a motherboard's bios malfunction ?

I'm grateful for your assistance: I have replaced the malfunctioning writer and now all goes smoothly. I wrongly thought that a writer could be or healthy or totally blown out. Nevertheless, I'm curious to see what happens connecting it to another PC ...