Web Cam not Working


  1. Posts : 55
    Windows 10 64 bit with Falls Creator update
       #1

    Web Cam not Working


    I have an Acer Iconia Tab 8 W tablet which has both front and rear cameras. The computer has been upgraded to Windows 10 and is running version 1709. Recently both cameras have stopped working. The shortcut is on the desktop but when touched a blue screen opens with a white camera symbol and after a short time the screen reverts to the desktop. Can anyone suggest what is wrong here and how I could get access to the cameras back?
      My ComputerSystem Spec

  2.   My ComputerSystem Spec


  3. Posts : 55
    Windows 10 64 bit with Falls Creator update
    Thread Starter
       #3

    This article refers to problems resulting from upgrading from 1709 to 1803 and doesn't really apply to me. I have done other checks in Device Manager and can't find my webcam listed either in Imaging Devices or in Sound, Video and Game Controllers. It looks as if the drivers have become so corrupted that they are no longer shown or have been deleted. Either way I have no idea what they are and how to restore them
      My ComputerSystem Spec

  4.   My ComputerSystem Spec


  5. Posts : 55
    Windows 10 64 bit with Falls Creator update
    Thread Starter
       #5

    I looked at this but it requires access to the existing driver to enable re-installation or upgrade. There is no trace of my webcam or it's driver in the Device Manager so I cannot do this. Is there any way of finding out the settings for the webcam using the Registry and if so how would I do this?
      My ComputerSystem Spec

  6. sygnus21's Avatar
    Posts : 1,857
    Windows 10 Pro x64 (1903)
       #6

    A Gray said: View Post
    I looked at this but it requires access to the existing driver to enable re-installation or upgrade. There is no trace of my webcam or it's driver in the Device Manager so I cannot do this. Is there any way of finding out the settings for the webcam using the Registry and if so how would I do this?
    Sounds like you're missing a driver. Have you visited Acer's site tp look for any updated drivers? Specifically Windows 10 drivers?

    A Gray said: View Post
    Is there any way of finding out the settings for the webcam using the Registry and if so how would I do this?
    Highly unlikely as you'd also need to know the registry settings for the camera to figure out if anything is wrong. That's the simple explanation. The more in-depth explanation would still likely lead to "no".

    Regardless, I still think you're missing a driver. Check Acer's site. And no, you don't need to update the driver through Device Manager. And you can't anyway seeing the item isn't even listed there. Just get the driver from Acer, click the exe, and follow the instructions.

    Let us know.
      My ComputersSystem Spec


  7.    #7

    I agree with Sygnus21 and I donot expect much of the following, but did you try in the Device Manager "view hidden devices"?
      My ComputerSystem Spec


  8. Posts : 55
    Windows 10 64 bit with Falls Creator update
    Thread Starter
       #8

    I have now had a chance to look again at Device Manager and Hidden Devices. The only thing I found was a reference to Intel Imaging Device. Thinking that maybe that was in some way related to the Web Cam I tried updating the driver. This was duly done but it has not resulted in the Web Cam working again. I have also checked out the Acer support site but not much joy there either.
      My ComputerSystem Spec


 

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