Computer randomly restarts with demanding tasks

  1.    #1

    Computer randomly restarts with demanding tasks


    Hello everybody


    About a week ago I bought a new desktop PC. The problem is that when using the computer for moderately demanding tasks such as gaming, the screens go to black without warning and the PC reboots. In the event viewer there is no indication of any error. There is only a message that states that the computer wasn't turned off properly. The problem occurs about 1-2 hours into the games.


    It's important to say that all the settings in the BIOS (which is up to date) are set to default. None of the components are overclocked.


    The kind of tasks that cause the reboot of the compute put an average load on the CPU of around 40%, with some peaks in between.


    I understand that computers can reboot if the CPU temperature becomes too high, however, it stays at an average of 65 degrees celsius when measured by using the Core Temp application. It never peaks at more than 75 degrees.


    All the drivers are up to date, including the GPU ones.


    I took the computer to the shop where I built it. However, they were unable to replicate the problem and according to them everything seemed to be fine. However, I can't really trust the competence of those technicians because of some stories that I have heard. The problem is that for the moment I can't really take the computer to some other place beause it would void my warranty.


    A few minutes before I decided to write this post I noticed that the USB 3.1 Gen 2 ports of my motherboard (the green ones) seem to be dead. Yesterday they were working fine. All the ports are turned on in the BIOS. Also, I have an audio connector in the green jack of the motherboard. From time to time the computer asks me if I connected a new device there. The connector is firmly connected. Could this be some problem consisting on the system not receiving enough power?


    All my system is connected to an APC Pro 1500 UPS, which has a maximum output of 865 W. Also it's important to say that I tested the RAM with the Windows Memory Diagnostic tool included in Windows. It showed no errors.


    The specs are the following:


    Intel® CPU Core i9-9900K 5.00GHz (1151-v2)
    Asus M/B Intel TUF Z370 Plus Gaming (1151-v2)
    Asus Video NVIDIA Geforce GTX1660Ti O6GB Dual Fan
    Crucial DDR4 16GB 3000MHz Ballistix Sport LT (Red) (2 sticks for a total of 32 GB)
    WD Unidad SSD 1TB Sata3 2.5" Blue 3D NAND
    Seasonic Power Supply 1000W Focus Plus 80Plus Gold - Full Modular
    Corsair WaterCooling Hydro H100X 2018


    Also I have Windows 10 Professional 64-bit (which is up to date), as well as three other conventional hard drives of 2, 4 and 5 TB.


    Also, is there any tool that could log the BIOS activity? For example, something that could detect if some component is suddenly losing power or something like this?


    Any ideas?
    Thanks
      My ComputerSystem Spec

  2.    #2

    First delete the driver that you currently have, it may be a driver failure. You have the runtimes installed. The games need the runtimes.
      My ComputerSystem Spec

  3.    #3

    Thanks for your answer. Which driver exactly I should delete?
      My ComputerSystem Spec

  4. TairikuOkami's Avatar
    Posts : 3,795
    Home 1903 x64 10.0.18362.239
       #4

    Wiss said: View Post
    About a week ago I bought a new desktop PC. The problem is that when using the computer for moderately demanding tasks such as gaming, the screens go to black without warning and the PC reboots. In the event viewer there is no indication of any error. There is only a message that states that the computer wasn't turned off properly. The problem occurs about 1-2 hours into the games.
    Do you have automatic reboot disabled?

    Enable or Disable BSOD Automatic Restart in Windows 10
      My ComputerSystem Spec

  5.    #5

    It's enabled. But would this stop the random reboots? I don't have any BSOD prior to them happening
      My ComputerSystem Spec

  6. TairikuOkami's Avatar
    Posts : 3,795
    Home 1903 x64 10.0.18362.239
       #6

    Well you need BSOD in order to figure out, what is causing the reboot.

    It can also generate memory dump, which can be analyzed later.

    BSOD - Posting Instructions
      My ComputerSystem Spec


  7.    #7

    I understand. The problem is that for this issue in particular there is no BSOD. The screens simply go to black and then the computer reboots
      My ComputerSystem Spec


 

Related Threads
My PC randomly restarted itself for the 3rd time in 2 days. Yesterday after a 2nd event I have disabled automatic restarts on system failure. Today computer has shut itself down and powered back on regardless while I was in other room. No entries...
PC restarts randomly. in BSOD Crashes and Debugging
My PC reboot randomly... I already formatted the pc, the temperature is not so high and even so it restarts on its own. This weekend, for exemple, I played euro truck simulator 2 all day, while whatching stream and it was all good. Today I also...
Hi everyone Ever since I bought this computer a year ago, my computer randomly crashes. It's often about 20 - 30 minutes after starting up, but not always. Sometimes it can be after several hours' use. There's no warning; nothing comes up to...
BSOD randomly occurs while doing normal tasks in BSOD Crashes and Debugging
Hi, So I've had this ASUS laptop for about 2 months now, and I've had 3 crashes so far about 2 weeks apart. The first time I was in class reading notes on chrome, the second time was when I was typing a report in word, and the third time was...
Computer randomly restarts? in General Support
So I'm a programmer. Sometimes I take breaks, go to my couch and watch TV for about an hour. However, I still have documents open on my computer. My monitors turn off after 10 minutes of inactivity. Randomly, I will see my monitors turn on and a...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:45.
Find Us