HDD inaccessible

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  1. Posts : 154
    Win 10 Pro X64, Win 10 Home X64, Win 7
    Thread Starter
       #21

    jumanji said:
    @dsscottage

    I am waiting to see what CrystalDiskInfo finds. Post a screenshot. Also a screenshot of Windows Disk Management.

    Disk Management - How to Post a Screenshot of

    Take Screenshot in Windows 10

    How to Upload and Post Screenshots and Files at Ten Forums

    Carefully disconnect the Secondary drive D: ( Both the Power Cable and SATA cable) and report whether your system boots easily without struggling.

    Answers to the following questions may also help.

    History of your Tower PC:

    1. How old is your ASUS CM6870 Tower PC? Is it still under warranty? What BIOS -UEFI or Standard BIOS?
    2. What was the OS in it when bought?
    3. Did it come with Samsung 1TB 860 EVO SSD and ASUS(??) 2TB HDD?
    4. You have listed Windows 10 Pro, Windows 10 Home and Windows 7 as your OS. All of these on your Samsung SSD???
    5. List the other Desktops/Laptops you have access to with their OS.
    ( In case the 2TB HDD remains inaccessible on your ASUS Tower,I may perhaps ask you to take out the 2TB HDD, plug it in as an internal drive on another Desktop or as an external drive in a casing on a laptop. Possible? )

    If I need any other info, it will come in my post after your reply .
    ]


    • checked the power and SATA cables and they appeared to be securely connected.
    • replaced the SATA cable and connected it to a different port on the MB. - no change
    • removed the D: drive and the system booted normally
    • connected the HDD to a different computer and the boot process was very slow. The HDD did not appear in file manager. It also did not appear in Disk Management. It also did not appear in the BIOS.
    • The HDD has always been very quiet so it is hard to be sure but I can feel a little vibration from the disks spinning when powered up.


    Therefore, since my ASUS system boots correctly without the HDD and it is not recognized when installed in another computer , my assumption is that the HDD is dead. Correct?
      My Computer


  2. Posts : 11,618
    Windows11 Home 64bit v:23H2 b:22631.3374
       #22

    dsscottage said:
    ........Therefore, since my ASUS system boots correctly without the HDD and it is not recognized when installed in another computer , my assumption is that the HDD is dead. Correct?
    Most probably.

    We can still make a last-ditch effort to check whether Live Linux can access the disk.

    Download lupu-528.005 ISO by clicking on this link https://distro.ibiblio.org/puppylinu...pu-528.005.iso
    Create a bootable pendrive with this ISO using Rufus Rufus

    Boot your system with lupu on the pendrive using onetime boot menu.

    If Lucid Puppy can see your drive ,copy all data to another drive.

    Guide to using Lucid Puppy: Lucid Puppy way to recover files from a non-bootable computer - Windows 7 Help Forums ( Go to the topic Recovering files from the non-bootable Internal Drive:) In your case you have to look for the inaccessible drive leaving alone your system drive.If Lucid Puppy also does not see the drive, end of the story to DIY data recovery. You have to seek Professional data recovery to recover the data..
    Last edited by jumanji; 09 Jun 2019 at 12:44.
      My Computer


  3. Posts : 154
    Win 10 Pro X64, Win 10 Home X64, Win 7
    Thread Starter
       #23

    jumanji said:
    Most probably.

    We can still make a last-ditch effort to check whether Live Linux can access the disk.

    Download lupu-528.005 ISO by clicking on this link https://distro.ibiblio.org/puppylinu...pu-528.005.iso
    Create a bootable pendrive with this ISO using Rufus Rufus

    Boot your system with lupu on the pendrive using onetime boot menu.

    If Lucid Puppy can see your drive ,copy all data to another drive.

    Guide to using Lucid Puppy: Lucid Puppy way to recover files from a non-bootable computer - Windows 7 Help Forums ( Go to the topic Recovering files from the non-bootable Internal Drive:)

    If Lucid Puppy also does not see the drive, end of the story to DIY data recovery. You have to seek Professional data recovery to recover the data..
    The instructions direct the lupu installation to a pen drive. I assume that installing to a CD/DVD would also work. Correct?
      My Computer


  4. Posts : 11,618
    Windows11 Home 64bit v:23H2 b:22631.3374
       #24

    Yes, you can burn the ISO on a CD and boot from the CD. The ISO is only 132 MB. So a CD will do.
      My Computer


  5. Posts : 154
    Win 10 Pro X64, Win 10 Home X64, Win 7
    Thread Starter
       #25

    Sad Puppy


    OK. I'm a sad puppy. LucidPuppy couldn't see the drive. As a last ditch effort to try to do something, I tried to initialize the disk from Disk Management and the process couldn't find the disk when I attempted to initialize a MBR. I also tried a GPT but the process told me that the disk was too small for a GPT. The properties of the disk show 0 mb.

    Looks like I'll order a new HDD and cry over the lost pictures.

    Many Many thanks to jumanji, Megahertz and everyone else who posted and tried to help. You guys (gals?) are stars!
      My Computer


  6. Posts : 11,618
    Windows11 Home 64bit v:23H2 b:22631.3374
       #26

    Sad indeed. But then life is like that. Atleast from now on you should backup all important data, even if you are not doing a system backup.
    Just a month ago my system disk ( two HDDs in Raid 0) failed. It also had all my data. Though I had a system backup, I decided to do a clean install on a Samsung SSD EVO 860 500GB the very next day, getting rid of raid changed BIOS to AHCI and was back online. No tears. After the install I put back all my data from my backup.
    System Backup by Paragon Hard Disk Manager 16
    Data backup with Syncback free Free Backup Software for Windows - powerful, easy to use
    Last edited by jumanji; 09 Jun 2019 at 14:28.
      My Computer


  7. Posts : 154
    Win 10 Pro X64, Win 10 Home X64, Win 7
    Thread Starter
       #27

    jumanji said:
    Sad indeed. But then life is like that. Atleast from now on you should backup all important data, even if you are not doing a system backup.
    Just a month ago my system disk ( two HDDs in Raid 0) failed. It also had all my data. Though I had a system backup, I decided to do a clean install on a Samsung SSD EVO 860 500GB the very next day, getting rid of raid changed BIOS to AHCI and was back online. No tears. After the install I put back all my data from my backup.
    System Backup by Paragon Hard Disk Manager 16
    Data backup with Syncback free Free Backup Software for Windows - powerful, easy to use
    I do a fairly regular back up using Syncback Free. Unfortunately, we just got back from an extensive vacation and I moved all our pictures to the desktop and just didn't do an immediate back up. Unfortunately, the HDD failed almost immediately after the pictures were transferred. I also tried to recover the pictures from my laptop and camera SD card but this didn't work either.

    So, there's a lesson for me. I won't be quite so casual about backups. In the future, I'll do a back up immediately after significant changes or additions to my data.

    Thanks again for all of your help.
      My Computer


  8. Posts : 6,247
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #28

    Sorry for your lost. All hardware one day will fail.
    You already have a big SSD. But they are still expensive related to HDD. And for data storage you don't need speed.
    As you have a desktop, buy two fist class HDD. One for daily use and one for backup (I don't trust USB backup disks). Attach the backup power cable just before you're going to do the backup. (My backup disk also has Windows so I have all the tools on it)
    My suggestion is WD Gold. It's a semi or professional HDD line and have 5 years warranty.
    Western Digital Ultrastar 2TB DC HA210 7200 RPM SATA 6.0Gb/s 3.5" Data Center Internal Hard Drive - 1W10002 - Newegg.com
      My Computers


  9. Posts : 2,832
    Windows 10 Pro X64
       #29

    Hi,

    What surprises me is that the HDD is unaccesible although it still seems to be spinning.
    If it's no longer spinning then that's often indicative of a failed platter bearing. Lack of lubrication makes it impossible for thre drive to spin up.
    Anyhow, sorry to hear about the loss.

    Backup is always a good thing to do and just like investments it is wise to have several one spread across various media.

    Cheers,
      My Computers


  10. Posts : 154
    Win 10 Pro X64, Win 10 Home X64, Win 7
    Thread Starter
       #30

    The Next Step


    I have a new HDD on order and a thought occurs to me. There may be a better section of this forum to ask this question but I'll try here first.

    When l the new HDD is installed, I'll be reinstalling a number of programs that were previously located on the old HDD. They will have many registry entries that are now orphaned. When the programs are reinstalled, it is likely that these registry entries will be duplicated.

    Therefore, would it be a good idea to run a registry cleaner before I reinstall these programs. It has been many years since I have even thought about registry cleaners but I remember a lot of debate about the effectiveness and safety of these programs.

    What do you think? Is this a good idea? If so, which product would you recommend?
      My Computer


 

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