Lenovo X380 Fingerprint reader showing "disconnected": any fixes?

  1. EdTittel's Avatar
    Posts : 3,808
    Windows 10
       #1

    Lenovo X380 Fingerprint reader showing "disconnected": any fixes?


    Here's my situation. I've got a Lenovo X380 Yoga with a built-in fingerprint reader. After recent Windows updates, the fingerprint reader disappeared. After digging into DevMgr, I find that this Biometric device is only viewable when I click the "Show hidden devices" option, and it shows the following status when I do that:
    Lenovo X380 Fingerprint reader showing "disconnected": any fixes?-image.png
    I've tried updating/reinstalling the drivers (and the Intel SGX device that bridges from the peripherals bus to the system circuitry apparently) and the status remains disconnected. I have not even moved the machine around much since I got it about six weeks ago. I'm inclined to believe that the fingerprint reader has failed. Can anyone offer an alternate diagnosis or a different repair strategy?

    TIA for your input and suggestions.

    --Ed--

    PS: the unit is under warranty and I can ship it back to Lenovo for repair and diagnosis for the cost of shipment. Curiously that's about the same cost as that for purchasing a new replacement fingerprint reader. I'm wondering further if I shouldn't just order a replacement and do the repair myself. Thoughts?
      My Computers

  2. EdTittel's Avatar
    Posts : 3,808
    Windows 10
    Thread Starter
       #2

    Here's a Lenovo forums post that confirms my suspicions:
    Lenovo X380 Fingerprint reader showing "disconnected": any fixes?-image.png
    Unless somebody has other ideas, I think I know what I need to do next. Again: please share your thoughts and suggestions.
    TIA,
    --Ed--
      My Computers

  3. Callender's Avatar
    Posts : 2,908
    Windows 10 Home 1903 64-bit
       #3

    If you have a Macrium Reflect system image backup mount it and use Device Manager to update driver but choose to install by browsing your system image backup for the driver.
      My Computer


 

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