Driver support for old DVD ROM drive on Dell XPS 410 now running Win10

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  1.    #1

    Driver support for old DVD ROM drive on Dell XPS 410 now running Win10


    I've got an old Dell that has been upgraded many times over through the years both hardware and software and it still runs great. Today, i upgraded the PC from WIn 7 to Win10. My device Manager is clean with the exception of my DVD ROM drive - which I rarely use anymore. But I would still prefer it to work.

    It's a Philips DVD ROM 6316. I need a device driver for this DVD ROM drive that is compatible with Win10. It was working fine in Win7 just before I did a clean install today to Win10. Does anyone know my best resource for finding a compatible driver for this DVD ROM?

    This piece of hardware is one of the original pieces on the computer that has never been swapped out. So it dates back to 2006. I've searched online, but unsure where to go; and I don't want to download junk or malware from a untrusted website.

    Thanks for any help on this.
      My ComputerSystem Spec

  2.    #2

    See if anything in this Microsoft article helps:

    https://support.microsoft.com/en-us/...other-programs

    Good luck!
      My ComputerSystem Spec

  3.    #3

    hsehestedt said: View Post
    See if anything in this Microsoft article helps:

    https://support.microsoft.com/en-us/...other-programs

    Good luck!
    Thanks for posting. Unfortunately, I couldn't find a driver in there. I rarely use the DVD ROM on this PC anymore. It's just a shame that it's the only error that I've got in Device Manager on Win10. And although the DVD ROM is no longer used much - I would obviously prefer it to continue working.

    If I can't find a driver, I might see about replacing the DVD ROM drive if I find one online that is cheap enough. But this is not something I would spend much money on since it's no longer a critical piece of hardware.

    If you (or others) have any other ideas (i.e. a trusted site where I might find a suitable driver), please let me know. Thanks.
      My ComputerSystem Spec

  4. bobkn's Avatar
    Posts : 2,169
    Win 10 X64 Pro 1809 17763.55
       #4

    It's unlikely that there are special drivers for the Philips 6316. (It's a SATA drive, so it isn't ancient.) Most of the optical drives I've seen since Windows 95 used Windows drivers.

    The first thing I'd try would be to see if it can be used to boot the PC from a bootable CD or DVD. That would verify that it's a Windows problem, rather than a hardware issue with the drive.

    If the drive is OK, one possible solution to a Windows issue: Deleting the UpperFilters and LowerFilters Values
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  5. Try3's Avatar
    Posts : 2,081
    Windows 10 Home x64 and Pro x86
       #5

    Scott,

    What problem does your Device manager indicate for this drive? Hover your cursor over it to see any messages and double-click on it to look through its properties.

    If there is a driver problem indicated then try these steps to find a driver
    - Right-click on the Device manager entry and select Update driver. Windows might find a suitable driver itself this way. If there is no change but you then find a driver in the steps I have listed below, you could repeat this Update driver check to see if Windows can improve from that new baseline.
    - Go to your Dell drivers & downloads section using your Dell service tag. See if a driver is provided in their list. If so, change the OS entry at the top of the list to get the newest possible one [even a Vista one might do and a Windows 7 one almost certainly would].
    - Search the MS update catalog for Philips DVD ROM 6316 / Philips 6316 to see if it can provide a driver. I just checked for you and there is nothing there.
    - Go back to the Dell support site but don't dive down to your model or enter your Service tag. Search for Philips DVD ROM 6316 / Philips 6316 to see if they re-used that drive in a later model for which they do provide a Vista / Win7 / Win8 / Win10 driver.
    - Reinstall whatever driver Dell originally gave you even if it is a WinXP driver. It might work [one of my upgraded computers still uses a WinXP driver for one item].

    If none of this works then the cheapest solution would be to buy an external DVD drive [they are connected by USB].
    - You could then physically remove the current one [or disable it in Bios] and the external one would then also be able to boot the computer [I did this for two Dells and it worked in both cases].
    - I replaced my internal DVD drives with caddies containing large HDDs.
    - My external DVD drive spends most of its life in the cupboard [as yours will] but I can use it with any of my computers if the need arises. It definitely just uses a driver Windows allocates without any action being needed on my part.

    Denis
    Last edited by Try3; 14 May 2019 at 04:01.
      My ComputerSystem Spec

  6.    #6

    I once had problems with an old DVD and the only solution was to install a new supported DVD. Fortunately these drives are really cheap c. 12
      My ComputersSystem Spec


  7.    #7

    Since probably Win XP, maybe even before, the only drivers for CD/DVD drives is the built in Windows/Microsoft drivers.
    I work the Dell forums and there are no extra drivers for CD/DVD drives in this model Dell.

    As others have noted if it doesn't work and the status in the Device manager is OK, its likely age has taken its toll on the drive and time for a replacement.
      My ComputersSystem Spec


  8. Posts : 1,253
    Windows 10
       #8

    Hardware of that age, both the PC MOBO and the DVD drive will go out of spec and no amount of messing with drivers will make any difference.
    There is a Firmware update listed by Dell here:
    Access Denied
    The software driver is the one in Windows 10.
    New DVD drives of that standard PC form are still very cheap.
      My ComputerSystem Spec

  9.    #9

    I could not update nor locate any drive for the Philips 6316 DVD ROM drive that came with the PC. I did try that Dell link for the firmware update but I received an error message indicating that my optical drive could not be found - despite the fact that my BIOS continued to recognize it after the upgrade to Win10 this past weekend.

    In the end, I felt like it was not worth my effort to continue struggling with it. However, I hate broken computer parts on a PC that I continue to use, even devices like optical drives that I no longer use very much. So I had some time today and went by a local PC shop to buy a $25.00 Asus 24x Sata DVD-RW drive to replace the broken one. It was not very expensive so I figured that was a good option.

    They even offered to put it in for me with no charge, although I could've done it myself. And Win10 instantly recognized it. So problem solved.

    Thanks for all the posts here. I do have one question - why is it that the driver (in Device Manager) shows a driver date of 06/26/06 (which is obviously around the time the mobo was manufactured)? I just found that interesting and noted that some of my other driver dates (in Win10 Device Manager) also reflect that same date? Interesting.

    PS I have probably set the record for the most number of hardware upgrades to a Dell XPS 410 that was shipped to me in November 2006. Probably my best upgrade was putting in my SSD 5 years ago - not to mention maxing out the memory, new video card, etc. This PC still works great - my guess is probably the equivalent of a low end Core i5 processor - although I am sure the mobo will give out at some point and I'll be done.
      My ComputerSystem Spec

  10. bobkn's Avatar
    Posts : 2,169
    Win 10 X64 Pro 1809 17763.55
       #10

    scott784 said: View Post
    (snip)

    Thanks for all the posts here. I do have one question - why is it that the driver (in Device Manager) shows a driver date of 06/26/06 (which is obviously around the time the mobo was manufactured)? I just found that interesting and noted that some of my other driver dates (in Win10 Device Manager) also reflect that same date? Interesting.

    (snip)
    It's just a coincidence.

    The driver for my optical drive has a date of 6/21/2006. My motherboard uses an AMD X470 chipset. It's a bit newer than 2006. (Built the system last year.)
      My ComputersSystem Spec


 
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