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  1.    08 Aug 2015 #31
    Join Date : Nov 2013
    Posts : 30
    Windows 10 Home 64-bit
    Thread Starter

    Okay now I'm running into a super weird thing. I'm having this weird audio problem where if I send a Skype message to anybody with the volume on mute, then I hear the Skype sent sound through my headphones. This doesn't happen with my speakers though :0
      My ComputerSystem Spec
  2.    08 Aug 2015 #32
    Join Date : Aug 2015
    Posts : 56
    Windows 10

    The 6.10.6498.0 driver is the right HP driver for your Hardware Id. The same hardware has been used in a wide number of products that a software update (by some vendor) is bound to be released.

    Now, right click on "Speakers / HP" and choose "Properties", then click on the "Advanced" tab, you will see that "Default Format" value, change it to "24 bit, 44100 (Studio Quality)". YouTube should sound fine after restarting Edge and/or Internet Explorer. This issue does not happen on Firefox.

    For the Skype sound feedback, ensure correct devices configuration in Skype options, also check Beats Audio Settings under Recording Experience.

    Simple.
    Last edited by Simple; 08 Aug 2015 at 22:11.
      My ComputerSystem Spec
  3.    09 Aug 2015 #33
    Join Date : Nov 2013
    Posts : 30
    Windows 10 Home 64-bit
    Thread Starter

    Sorry for taking a while, I had to go to some places (including a wedding!).

    I tried the "turning off computer, taking out batteries" method. Still get the issue.

    I tried the Speakers/HP thing. Still get the issue

    And I got rid of the Skype problem by disabling the "Allow applications to take exclusive control of this device" option.
      My ComputerSystem Spec
  4.    09 Aug 2015 #34
    Join Date : Aug 2015
    Posts : 56
    Windows 10

    Congratulations for the wedding.
    But you did not try to use Firefox to see if you still get the issue, did you?
    You need to perform tests in a way that can exclude irrelevant reasons or focus on the real reasons. I have an HP computer that uses the same sound chip as yours and I don't have issues.
    So, is yours faulty?
    Is it anything to do with configuration?
    Do you have a piece of software that is causing this issue?

    To find out, use different software like Firefox, if the problem is gone, we can assume it is a particular software related... and so on..
      My ComputerSystem Spec
  5.    09 Aug 2015 #35
    Join Date : Nov 2013
    Posts : 30
    Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by Simple View Post
    Congratulations for the wedding.
    But you did not try to use Firefox to see if you still get the issue, did you?
    You need to perform tests in a way that can exclude irrelevant reasons or focus on the real reasons. I have an HP computer that uses the same sound chip as yours and I don't have issues.
    So, is yours faulty?
    Is it anything to do with configuration?
    Do you have a piece of software that is causing this issue?

    To find out, use different software like Firefox, if the problem is gone, we can assume it is a particular software related... and so on..
    I do notice it for playing music (SoundCloud) on Firefox.

    What I did notice recently, is that lately it's been happening lately (not just Firefox, but also my default browser Google Chrome).

    Another thing to note, which I should have said a LONG time ago, is that I heard that this issue is impacting 2 other computers for my family. One of them is an HP Envy laptop (don't know the specific model) and the other is a desktop (Acer screen, Dell machine). They both recently upgraded to Windows 10 and they both got the issue ever since they upgraded to Windows 10.

    edit: The desktop's audio driver is not IDT, but instead "Conexant Smartaudio HD" manufactured by Microsoft.
      My ComputerSystem Spec
  6.    09 Aug 2015 #36
    Join Date : Aug 2015
    Posts : 56
    Windows 10

    Windows 10 was prematurely released IMHO, and it will take quite sometime until they get it in a properly working shape. Luckily, music media is very important to Microsoft, so I guess they will give priority to such issues. I think Microsoft is releasing some fixes coming Tuesday that might include streaming issues.
    If this is the only issue you are having, I would wait a little until they resolve it. In the meantime, I would advise you to contact SoundCloud informing them of the issue so that they may ensure that Microsoft is AWARE of it.
    Good luck.
      My ComputerSystem Spec
  7.    10 Aug 2015 #37
    Join Date : Nov 2013
    Posts : 30
    Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by Simple View Post
    Windows 10 was prematurely released IMHO, and it will take quite sometime until they get it in a properly working shape. Luckily, music media is very important to Microsoft, so I guess they will give priority to such issues. I think Microsoft is releasing some fixes coming Tuesday that might include streaming issues.
    If this is the only issue you are having, I would wait a little until they resolve it. In the meantime, I would advise you to contact SoundCloud informing them of the issue so that they may ensure that Microsoft is AWARE of it.
    Good luck.
    I don't think that SoundCloud would be able to help, honestly.

    And it looks like I'll have to wait until tomorrow to see if they fix it.
      My ComputerSystem Spec
  8.    12 Aug 2015 #38
    Join Date : Nov 2013
    Posts : 30
    Windows 10 Home 64-bit
    Thread Starter

    Just updated, and I still get the static error (and the error with the super messed up colors on the login screen).
      My ComputerSystem Spec
  9.    05 Nov 2015 #39
    Join Date : Oct 2015
    Posts : 8
    Windows 10 64-bit

    Hello. I'm having problems as well with my HP laptop. I cannot install the audio driver that was made for my laptop (It's a windows 8.1 driver and when I try to install it, it says that it's not compatible with my hardware. I even tried reverting to 8.1 and same results). My hardware ID is

    HDAUDIO\FUNC_01&VEN_111D&DEV_76E5&SUBSYS_00000100

    I don't have sound at the moment. Other methods I tried is that I edited the inf files to include the hardware ID and forced install it through disabled driver signature checking but after I turn my pc off for a few minutes and turn it on again, the same problem occur: no sound. Any thoughts? Btw the latest available driver in HP is 6.10.6425.0 and it's bundled with Dolby Advanced Audio v2. Thanks
      My ComputerSystem Spec
  10.    05 Nov 2015 #40
    Join Date : Aug 2015
    Posts : 56
    Windows 10

    Sampling rate problem sorted


    Quote Originally Posted by Superluigi6 View Post
    Just updated, and I still get the static error (and the error with the super messed up colors on the login screen).
    Microsoft has sorted out the sound distortion issue in Windows 10 Build 10576, the release of Windows 10 TH2
    is expected November 2015 (probably next week).

    There are other issues still, but I hope they will sort them by the release date.
      My ComputerSystem Spec

 
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