Wireless Keyboard and Mouse


  1. Posts : 541
    Windows 10 Build 1809
       #1

    Wireless Keyboard and Mouse


    I have an Inspiron 4471 AIO, a Dell Desktop and an Acer Laptop all running W10 ver 1809 with the latest updates.

    The wireless keyboard and mouse that came with the Inspiron work just fine but I want to replace the keyboard with a Logitech or Microsoft Keyboard/Mouse combination both of which I have.

    All three keyboards work with the Desktop and laptop but only the Dell keyboard/mouse work with the Dell AIO.

    The AIO shows the appropriate wireless receiver in Devices and Printers but the KB and mouse don't work. I, of course, tried the receivers all the USB ports with no luck.

    The problem exist also if I boot Macrium's rescue USB as well as a W10 ISO on a flash drive. Each of the other two KB/mouses work just fine in those environments

    I will really appreciate help with solving this problem.

    Thank you.
      My Computer

  2. bro67's Avatar
    Posts : 8,370
    Mac OS Catalina
       #2

    What are the models of they keyboard/mouse combo? Are they Bluetooth or use a proprietary USB dongle? If BT, possible the AIO will need a BT USB Dongle.
      My Computers


  3. Posts : 541
    Windows 10 Build 1809
    Thread Starter
       #3

    bro67 said:
    What are the models of they keyboard/mouse combo? Are they Bluetooth or use a proprietary USB dongle? If BT, possible the AIO will need a BT USB Dongle.
    The Logitech is an Advanced MK540. If it needed a dongle why would it work with the other two machines without one?
      My Computer

  4. bro67's Avatar
    Posts : 8,370
    Mac OS Catalina
       #4

    That Mouse/Keyboard combo requires the Proprietary Logitech Unifying USB dongle.
      My Computers

  5. NavyLCDR's Avatar
    Posts : 15,660
    Windows 10 Pro
       #5

    What USB settings are available in BIOS? If there is a setting for legacy mode, or something similar to that, for USB then enable that.
      My Computer


  6. Posts : 541
    Windows 10 Build 1809
    Thread Starter
       #6

    NavyLCDR said:
    What USB settings are available in BIOS? If there is a setting for legacy mode, or something similar to that, for USB then enable that.
    The only mention in BIOS that I can find is Advanced/USB Configuration/Rear Ports and Sides Ports/Enabled of Disabled.
    The Legacy Mode appears to have to do with booting.

    Thank you.
      My Computer


  7. Posts : 541
    Windows 10 Build 1809
    Thread Starter
       #7

    bro67 said:
    That Mouse/Keyboard combo requires the Proprietary Logitech Unifying USB dongle.
    I found one of those on Amazon and Logitech's list of compatible devices does not include the Logitech Advanced MK540 KB/mouse. Maybe I'll spring for for one just to see if it will work.

    Thanks again.
      My Computer


 

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