1.    05 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 2
    Windows 10 Pro x64

    No audio from speakers; Failed to play test tone.


    I have a Dell Latitude E6520 running Windows 10 Pro x64. When I try to watch YouTube I get no audio. Spotify plays and gives no errors but doesn't have sound. When I plug in headphone sound plays but as communications headphones. When I try to play a test sound through Speakers/Headphones I get an error that says "Failed to play test tone." When I try to troubleshoot it can't identify the problem. I have attached the report from troubleshooting.
    Thanks in advance for helping.
    Branson
    No audio from speakers; Failed to play test tone. Attached Files
      My ComputerSystem Spec
  2.    07 Aug 2015 #2
    Join Date : Aug 2015
    Posts : 2
    Windows 10 Pro x64
    Thread Starter

    I figured out how to fix this issue. I installed a windows xp audio driver from the dell site. Go to playback devices, under the speaker properties, click the properties button. Hit change settings and go to the drivers tab. Click on update driver. Select browse my computer, then choose let me pick from a list. Choose "High Definition Audio Device" and then restart.
    You may or may not have to install the driver try without installing it first, then if that doesn't work install the driver and try again.
      My ComputerSystem Spec
  3.    10 Nov 2015 #3
    Join Date : Nov 2015
    Posts : 1
    WINDOWS 10

    Worked Great! No Audio since Windows 10 upgrade


    this suggestion worked great on my Dell M6500 workstation. thank you
      My ComputerSystem Spec
  4.    15 Nov 2015 #4
    Join Date : Nov 2015
    Posts : 1
    Windows 10

    Dell website link needed


    Can you please supply the link the link to the Dell website so that I can download the correct Windows XP driver that you're referring to? I'm having trouble finding in.

    Thanks in advance,
    Bill

    Quote Originally Posted by Bransonb3 View Post
    I figured out how to fix this issue. I installed a windows xp audio driver from the dell site. Go to playback devices, under the speaker properties, click the properties button. Hit change settings and go to the drivers tab. Click on update driver. Select browse my computer, then choose let me pick from a list. Choose "High Definition Audio Device" and then restart.
    You may or may not have to install the driver try without installing it first, then if that doesn't work install the driver and try again.
      My ComputerSystem Spec

 


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