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Issues with add in drives being seen, MB Aorus X299 Gaming 3 Pro!
Bought a computer from CyberPower PC... it's been one thing after another with this very expensive system so far. Had to send it back to be fixed BUT before sending it back I was having the very same issues with additional drives (one optical and one a SATA HD) not being seen.
They claim the computer passed all their inspections so I ASSUME that all the SATA ports passed inspection but when I connect up an internal optical drive (blu ray) it's not seen in the BIOS or Windows 10 64 Pro. So something is up!
The tray ejects just fine so the power is fine but there is something amiss with the SATA connectivity. I've tried 3 cables and not all of them can be bad so I assume that something is not enabled in the BIOS. As a test I had an older SATA drive that's been blanked so connected that up to test, sure enough, it's not being seen. The motherboard has 8 SATA ports.. for some reason there are only 7 available, even in the motherboard manual there are only 7 mentioned as usable, which seems odd to me. But I've tried various SATA ports and none are working.
The Motherboard is an Aorus X299 Gaming 3 Pro board. I've looked through the manual, I've even asked CyberPower PC for help but as usual unless I bought it from them they won't help me, not even offering to help me with the BIOS setup to try to troubleshoot this. Horrible!!
Before I had sent the computer back to them the last time to be fixed correctly there was this same issue with the optical drive as well as an additional SATA HD not being seen SO it seems they didn't fix or enable the settings correctly!
I've never bought a computer with a gaming motherboard before so the settings are a bit different from the previous mb's I've gotten in the past! I've written to Gigabyte about this but wanted to reach out to you guys as well in case there is an easy fix for this. I hate the idea of having to use external drives of any kind and really want these two drives internal and operational. I'm a graphics artist and this has waylaid me long enough!
Can anyone lend a hand in trying to trouble shoot this one last issue?
PS. My forum computer specs are for this computer I'm writing from as I'm setting up the new computer (which is what this post pertains too) so haven't updated forum specs as of yet!
Thanks for the help!
Richard