new mouse keyboard freezing up desktop

ttodd0450 · 24 Feb 2019

I apologize if posted in wrong forum here)

bought new keyboard and mouse abotu 5 days ago and initailly it was working fine on first usb start up with the both keyboard and mouse wireless .. but now a few days later after my boot up screen kicks into the desktop mode both mouse and keyboard is frozen or not moving . .batterys are fine .. after about 3 or 4 reboots I then removed the usb peripherals and plugged in a secondary keyboard and mouse both usb enabled ( not wireless).

so far so good .. now what do I have to do to troubleshoot.. ??>

I'm sure its to do with drivers .... but from where and how to .. ?

the keyboard and mouse are a no name china brand I have model number if needed..

Ztruker · 24 Feb 2019

Try this - Cleanup un-connected USB device entries

First create a new System Restore point.
Shutdown and unplug all USB devices, except wired USB mouse or keyboard.
Boot and create a new Environment variable called devmgr_show_nonpresent_devices and set it's value to 1 as follows:
- Right click on This PC and select Properties
- Click on Advanced System Settings at left
- Click on the Environmental Variables button
- Click the New button under the User variables for xxxxx" area.
- Set the Variable name as: devmgr_show_nonpresent_devices
- Set the Variable value to: 1
- Click OK as needed to close all the windows you opened.
Open Device Manager (Control Panel, System, Device Manager)
Click on View then Show hidden devices.
Scroll down to USB and click on the plus to expand it.
Uninstall all the entries that are dimmed (greyed out), by right clicking on them and selecting Uninstall.
Shutdown and reboot, let windows rediscover everything and load necessary drivers. This can take a few minutes, be patient.

Now try the wireless USB mouse and keyboard, see what happens.