MTP USB Device drivers won't install no matter what i do

@RickC oh i've already been use itunes for years, it also didn't recognize my 3gs and no charging

This is what happens when i try to update drivers for my 3gs


Driver details from device manger:


USBDeview:


and thank for recommending CopyTrans Manager, if all else fail will try it

Something prevent these drivers from being installed obviously...

You could try this:

GitHub - lostindark/DriverStoreExplorer: DriverStore Explorer [RAPR]

And very carefully nuke the relevant entries from the DriverStore.

And then possibly restart, reconnect the devices and see what happens next.

krzemien said:

Something prevent these drivers from being installed obviously...

You could try this:

GitHub - lostindark/DriverStoreExplorer: DriverStore Explorer [RAPR]

And very carefully nuke the relevant entries from the DriverStore.

And then possibly restart, reconnect the devices and see what happens next.

okay, downloaded it, opened it while both my phones plugged in (3gs iphone and sony xeperia Z2) i think i can find my iphone in the list but not my sony xeperia Z2:


also, can you clarify how nuke them from DriveStore? just delete or are there other steps?

Yes, delete package does the trick.

The next time you connect the device, install should begin in the earnest and you may be asked to supply drivers (I assume iPhone drivers are part of iTunes, and Xperia part of Xperia Companion - although both of these are probably available separately).

Xperia drivers should be under SONY or Sony Ericsson or Sony Mobile Communications (Provider column).

krzemien said:

Yes, delete package does the trick.

The next time you connect the device, install should begin in the earnest and you may be asked to supply drivers (I assume iPhone drivers are part of iTunes, and Xperia part of Xperia Companion - although both of these are probably available separately).

Xperia drivers should be under SONY or Sony Ericsson or Sony Mobile Communications (Provider column).

there is no indication that sony xeperia Z2 is present, but i did delete two of the iphone entries, restarted, and no installing..


and the message changed too, for the iphone it was USB compost device and now it's MTP USB Device

i think i should just give up on this and do system reset, think that could fix it? though i do hate the idea of not figuring this out

Thank you for all your help

AByod said:

@RickC oh i've already been use itunes for years, it also didn't recognize my 3gs and no charging

From your screenshotshots I cannot see WUDFRd.sys - it appears to be missing from the USBDeview list.

Looking at its registry entry on my device this driver is responsible for, amongst other things, charging (the 'DevicePowerUpOnS0Entry' entry), the appearance in Win 10's AutoPlay entry in the Settings app (the 'EnableDefaultAutoPlaySupport' entry) and display of the iPhone's device name (the 'FriendlyName' and 'Label' entries). Sounds like your symptoms...

To save un-installing/re-installing iTunes, try this:

1. Disconnect your iPhone.

2. Run USBDeview (making sure to right-click on it and use Run as administrator - or - within USBDeview use CTRL+F11 together for it to reload as elevated).

3. Sort by either the Vendor ID or Device Mfg columns so all the Apple entries are grouped together then use SHIFT+select to select all the Apple entries.

4. In the File menu, choose Uninstall Selected Devices. This will remove the registry entries related just to your iPhone's use of USB, including the list of USB ports your iPhone has been attached to (just in case you've run into Windows' USB port bug).

5. Whilst it shouldn't strictly be necessary, reboot so the registry is read from scratch.

6. Disconnect from the internet then temporarily disable any AV/antimalware product you're using. (This is 'cos the WUDFRd.sys driver is a kernel-mode driver and some AV products will attempt to block it in error.)

7. Run USBDeview as administrator then attach your iPhone. It's iOS is too old to prompt a 'Trust this computer' message but you may see a flash of a 'Synchronising' screen if/when all the Apple device drivers are installed.

If the WUDFRd.sys driver has been loaded then your iPhone should show that it's charging.

If you still have the same problem then it suggests that the iTunes install is corrupt, either the .INF files or the drivers themselves. In this case try this:

a) Download just the CopyTrans Drivers Installer. (See the bottom of this CopyTrans downloads page or use this direct link.)

b) Carry out steps 1-5 above

c) Unpack the CopyTransDriversInstallerv2.048.zip file downloaded in step a.

d) Right-click on the CopyTransDriversInstaller.exe file and choose Run as administrator.

e) Accept the UAC prompt:


f) Tick the checkbox bottom-left then click on the Automatic install button:

It's a multi-stage installer and it's very slow ('cos it includes support for both 32-bit and 64-bit Apple Application Support)... so be patient.

g) At the end, select the Restart now button:


h) Run USBDeview as administrator then attach your iPhone.

Any better?

@RickC i'm sorry.. both methods didn't work
there was only one apple entry, did what you posted, after connecting the iphone after rebooting, the same exact info showed in USBDeview


as for the second methof, i still couldn't update the drivers, but what new is this:


there was no apple mobile device USb driver before, it still wouldn't update, and it's gone now, tried to update again and choose which driver to install, but it's not there anymore

you've been really helpful and put a lot of effort in trying to solve this, thank you so much

Do you have another Apple 30-pin cable to try?

The only other thing I can think of is to uninstall iTunes then re-install from scratch.

RickC said:

Do you have another Apple 30-pin cable to try?

The only other thing I can think of is to uninstall iTunes then re-install from scratch.

sadly no, and i did uninstall iTunes then re-install three times by now, i don't think this an itunes or cables issue, since i can't connect my sony xepria too, hopefully a pc reset will fix all of this, and will make sure to make a restore point every now and then

If Driverstore got corrupted for some reason (but how?!) then this is probably the only feasible option available at this stage. What a pain though!