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#31
I guess I will have to call them. I emailed them this morning and heard nothing from them. (We have emailed back and forth several times but today I said we needed to do something more substantial to solve the problem. I am thinking they may swap out the CPU and or make sure the heat sink has appropriate thermal compound. I will not allow anything less to be given. I bought this thing to have a powerful machine for gaming and mostly video editing. I will be sure and let you all know what is up. Thanks for looking out for me. I have a feeling that when it is all said and done I will have to add case fans.
@Rlp1963 -
I'll be candid.
You paid a lot of money for that machine. If it's a recent purchase and they can't resolve it immediately let them take the whole enchilada back and find another vendor.
Here's an example of a vendor that does it right but it's expensive -
Custom-Built Gaming & Workstation PC's | Velocity Micro
I am past the point where they say I can return it. I may push them anyway. This is the first desktop I have bought since 1998 which was a Gateway. Since then I have built 3 of them myself. But to get the specs this one had I would have to spend a quite a bit more. I liked it because it was small, not flashy and powerful. But it has to stay cool enough to last. These guys have tried to make a difference three times but not once have they looked at the temps. Insane!! All they do is re install drivers. I told them we were done with that and they would need to do something else to solve the problem. But the more I run it and test it the only thing that runs my CPU into the 90's Celsius is Far Cry 5 and my GPU runs no higher than 83*c. Everything else tops my CPU out in the mid 80's. That may be acceptable to Dell.
Yes it is under warranty until December and I could extend that.