How to address high Temps in XPS 8930

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  1.    #31

    FunkMaster said: View Post
    Sure wouldn't hurt and would be an easy fix if they sent you another CPU to try. Maybe they have changed the way it is assembled or something to make it run cooler.
    I have asked them if we can try some hardware fixes. Lets hope this moves me in the right direction. They have been responsive to me through email.
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  2. Caledon Ken's Avatar
    Posts : 13,318
    Windows 10 Pro x64 Build 1809
       #32



    This is their issue, don't let them make it yours.
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  3. Compumind's Avatar
    Posts : 740
    Windows 10 Pro x64, Various Linux Builds, Internet Security Specialty.
       #33

    Rlp1963 said: View Post
    I have asked them if we can try some hardware fixes. Lets hope this moves me in the right direction. They have been responsive to me through email.
    What hardware fixes?
    Please don't do anything until you speak with us here!

    Don't they have a telephone number for USA support? I would call them.

    FWIW.
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  4.    #34

    Compumind said: View Post
    What hardware fixes?
    Please don't do anything until you speak with us here!

    Don't they have a telephone number for USA support? I would call them.

    FWIW.
    I guess I will have to call them. I emailed them this morning and heard nothing from them. (We have emailed back and forth several times but today I said we needed to do something more substantial to solve the problem. I am thinking they may swap out the CPU and or make sure the heat sink has appropriate thermal compound. I will not allow anything less to be given. I bought this thing to have a powerful machine for gaming and mostly video editing. I will be sure and let you all know what is up. Thanks for looking out for me. I have a feeling that when it is all said and done I will have to add case fans.
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  5. Compumind's Avatar
    Posts : 740
    Windows 10 Pro x64, Various Linux Builds, Internet Security Specialty.
       #35

    @Rlp1963 -

    I'll be candid.

    You paid a lot of money for that machine. If it's a recent purchase and they can't resolve it immediately let them take the whole enchilada back and find another vendor.
    Here's an example of a vendor that does it right but it's expensive -

    Custom-Built Gaming & Workstation PC's | Velocity Micro

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  6. Caledon Ken's Avatar
    Posts : 13,318
    Windows 10 Pro x64 Build 1809
       #36

    Compumind said: View Post
    @Rlp1963 -

    I'll be candid.

    You paid a lot of money for that machine. If it's a recent purchase and they can't resolve it immediately let them take the whole enchilada back and find another vendor.
    Here's an example of a vendor that does it right but it's expensive -

    Custom-Built Gaming & Workstation PC's | Velocity Micro

      My ComputerSystem Spec

  7.    #37

    Caledon Ken said: View Post
    I am past the point where they say I can return it. I may push them anyway. This is the first desktop I have bought since 1998 which was a Gateway. Since then I have built 3 of them myself. But to get the specs this one had I would have to spend a quite a bit more. I liked it because it was small, not flashy and powerful. But it has to stay cool enough to last. These guys have tried to make a difference three times but not once have they looked at the temps. Insane!! All they do is re install drivers. I told them we were done with that and they would need to do something else to solve the problem. But the more I run it and test it the only thing that runs my CPU into the 90's Celsius is Far Cry 5 and my GPU runs no higher than 83*c. Everything else tops my CPU out in the mid 80's. That may be acceptable to Dell.
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  8. Caledon Ken's Avatar
    Posts : 13,318
    Windows 10 Pro x64 Build 1809
       #38

    Good luck, stay firm.

    Is it still under warranty?
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  9.    #39

    Yes it is under warranty until December and I could extend that.
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  10. Compumind's Avatar
    Posts : 740
    Windows 10 Pro x64, Various Linux Builds, Internet Security Specialty.
       #40

    Rlp1963 said: View Post
    Yes it is under warranty until December and I could extend that.
    Are you calling the USA and not overseas?
    You need to speak with Technical Management - not Level-1 support children.

    Escalate the case - and get a 24 hour response!

      My ComputerSystem Spec


 
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