Problem with mouse  

  1. Fmm
    Posts : 2
    Win 10

    Problem with mouse

    Updated from win 7 to 10 things going well then mouse stops working
      My Computer

  2. Posts : 14,008
    Windows 11 Pro X64 22H2 22621.1848

    Wired or wireless?
    Did you try another mouse?
      My Computers

  3. Fmm
    Posts : 2
    Win 10
    Thread Starter

    Logic usb mouse was working then i rebooted then it stop working on sign in page
      My Computer

  4. Posts : 58
    Windows 10

    I'm getting the same issue, also with a Logitech mouse. It will usually start working after a couple of re-starts, then stops again next time I boot up. I usually have to restart the pc twice after each boot-up to get the mouse to work.

    Very frustrating! I'm guessing that a driver isn't loading properly, but really don't have enough knowledge to go about proper trouble shooting. Anyone here have any ideas?

      My Computer

  5. Posts : 217
    Windows 10 Pro 64-bit

    check drivers
      My Computer

  6. Posts : 58
    Windows 10

    Drivers are all up to date according to windows. I think next time it fails to work, I'll dig out an old wired mouse and run a performance report to see if any services etc have crashed. Might give a clue I guess.

      My Computer

  7. Posts : 217
    Windows 10 Pro 64-bit

    Do you have setpoint (I believe this is for logitech mice)?
    When the mouse stops, the rest of the computer works (not a full freeze)
      My Computer

  8. Posts : 58
    Windows 10

    I do indeed have set point, and, as you say, the rest of the PC continues working, just the mouse is in dead.

    Did it again this morning, and I discovered that:

    • Perf Report shows no errors;
    • unplugging the Logitech reciever and plugging back in fixes the issue

    Not sure what this implies - something to do with a service or driver not loading quickly enough perhaps? (just guessing here, as you can probably tell)


      My Computer

  9. Posts : 2,477
    Win 11 x 64 Home on PC and Win 10 Pro x 64 on Surface 5.

    Whilst doing some work, my mouse suddenly 'failed', cursor frozen nothing in mouse. After plugging in another mouse, I checked device manager and found that Win 10 had installed it as an Hid complaint mouse. So I went to logitech, downloaded smart installer (win 10), it would not work, refused to complete installation. Went back and selected x64 bit download and it worked perfectly. My logitech mouse now back to full functionality.

    (copied from its own thread)

    go here and scroll down select xbit for your machine, dont use smart installer
      My Computer

  10. Posts : 1
    windows 10

    fmm said:
    updated from win 7 to 10 things going well then mouse stops working
    i had the same problem, what you need to do is go to device manager, select the mouse and other pointers and click on the mouse drive and click drivers and then roll back the driver. Windows 10 automatically updates the drivers when it is installed. They don't always work properly depending on your system, so if you roll back the driver, it will work as it did again.

    Hopefully that helps!!
      My Computer


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