Hi I've just recently upgraded to windows 10 from 7 and plugged my iPhone in to find a driver problem
The system is locating the drivers required but says it cannot install them as there is an error with 1 of the installers??
I'm fully up to date with windows 10 and iTunes...….I can see my iphone in device manager with a yellow exclamation mark
Could anyone help me with this please as I am beginning to lose the plot with it
Thanks
Hi Bellyacres. Welcome to the TenForums @Bellyacres
With device manager open, click on the view tab and show hidden devices.
Expand the section with your iphone. Are the any hidden devices that could be causing a conflict?
What error message and code is being presented for your iPhone driver ?
Have you looked up instructions for re-installing iTunes without losing your data?
Thanks for the reply
I havn't tried re-installing itunes
Are you plugging the USB Cable into the Back USB port of the computer (desktop) or in the Front? If plugging the cable into the front or a USB hub it will diminish the power. Plug it into the Back port directly.
Do you have the most recent version of iTunes installed?
Here are some other troubleshooting steps. No Apple USB Driver in Windows 10 Device … - Apple Community
Hi yes I have the most recent iTunes and yes I am plugging into the front usb as I always have, when I plug in it makes a sound as if acknowledging the iPhone is there...….it looks like it's locating the driver but failing to install it for some reason
Thanks
Now plugged into rear USB and it's still same
Did you follow the suggests in the link in post #4? Try a different USB charging cable. Try it on another computer, Make sure you Trust the connection from the computer. (see attached)
Can you go into device manager and show us this screen. My example is not an iphone.
Would like to see iPhone.
This is a driver issue most likely solved through iTunes.
Hi I've just un-installed iTunes and reinstalled but still same
It is definitely a driver issue it's saying there is a problem installing the driver as in my above screen shot
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