HP Envy TouchSmart 4-1115dx NO TOUCH in Win10 /w SSD

1) There computer has 12 GB DDR3 RAM.

a) One RAM module is 8 GB.
b) Another RAM module is 4 GB.

2) On some HP notebooks the RAM may be easily assessed and on others the RAM may be hidden under the keyboard.
If you do not have easy access there is an owners manual however for notebooks it generally best to get them serviced either by HP or a local computer store.

3) If you have easy access to all RAM modules then remove all modules and re-seat one module for testing.

4) Test each RAM module in the same DIMM.

5) You can run the HP hardware diagnostics for each test to differentiate a good from malfunctioning RAM module.

6) Alternatively you can run Memtest86+ version 5.01 for 8 or more passes.
Memtest86+ - Advanced Memory Diagnostic Tool
Memtest86+ - Advanced Memory Diagnostic Tool

Testing is not done by time but by passes.
The more the passes the better the testing conditions.
A substantial portion of the testing can be performed overnight.
Testing time is approximately 1 - 2 hours / GB RAM.
Just one error is a test fail and then testing can be aborted.
If one or both RAM modules fail then testing is completed.
If both RAM modules pass when tested in the same DIMM then the other DIMM need to be tested.
For each RAM test use a camera or smart phone camera to take a pictures and post images into the thread.

Memory problems. - Microsoft Community

MemTest86+ - Test RAM | Tutorials

7) When available please post an image of the available component tests and results for the touch screen.

Fro the pictures, I get the same failure. But all other testes passed. Also I can not see a test for TouchScreen, on the individual tests.
I am not worried about the RAM I can get more easily. I probably have some in a drawer somewhere.
It is the TouchScreen I'm most worried about.
Yes I could take to a HP repair shop, but the repair would cost much more than this unit is worth. There is no data I need to keep. As I have stated above, there is fresh install from a wiped drive.

zbook said:

1) When you open the HP Hardware Diagnostics Windows > component tests > what test options are available?

See pic above for selections. there are no options, just run, or main menu


2) Post an new BETA log collector zip.
attached


3) Make a backup image using Macrium:
Macrium Software | Your Image is Everything
Backup and Restore with Macrium Reflect | Tutorials
no need. nothing to keep.




4) This was the driver seen for the touch screen in the logs: This is a Windows driver:

Code:

capimg    HID driver for CapImg touch screen    c:\windows\system32\drivers\capimg.sys    Kernel Driver    No    Manual    Stopped    OK    Normal    No    No

Name......................................capimg.sys
Information............................CapImg HID Driver OS: Win10TP
Source.....................................Windows Update
5) See if you can find the driver in this folder:
%WinDir%\System32\drivers
or
c:\windows\system32\drivers\capimg.sys


Found see snips attached



6) Open services > right click > turn on HID service > evaluate the touchscreen

Code:

hidserv                                  Human Interface Device Service                                                     Stopped         0    Manual

see snips attached




7) Open a thread on the HP Forum:
Home - HP Support Communi

Did this and got little help. Can you suggest a better thread title to attract additional help?

See notes in above quote. Many thanks again for the help!

1) In the left lower corner type update > click check for windows updates > click view update history > post an image of update history, quality updates, and driver updates (skip definition updates)

2) When available post the results for the individual RAM modules using Memtest86+ version 5.01

Here is win 10 updates.
I should not neeed to wory about ram.I'll get new modles later after I get touch working.
Thanks

I know this post is old but I found the solution for this exact problem that was happening to me too and I thought I should share it here.

As I said, I had this exact problem, touchscreen wasn't working, it was not appearing in device manager and driver updates didn't work at all.
I have basic electronic knowledge so I decided to open the screen cover to check the connections and the small components located there. I found that the small smd filter for the data lines of the touchscreen (it works like a usb port) didn't have continuity, so I decided to remove it and bridge the connections with two small cables. Here are some pictures. I hope this helps anyone :)

Imgur: The magic of the Internet