New
#11
1) The logs displayed drive file system corruption and BSOD.
2) There was a recent startup repair
3) In the "My Computer" section please update the specifications to display: HP ENVY All-in-One - 24-n020qe CTO (Touch)
4) The BIOS: Version/Date AMI A0.06, 9/21/2015
Upgrade the BIOS: A0.06 > A0.13 Rev.A
Driver - HP ENVY All-in-One - 24-n020qe CTO (Touch) | HP® Customer Support
5) Run the HP Support Assistant > update drivers > report into the thread any drivers that were updated
6) Open administrative command prompt and type or copy and paste:
7) sfc /scannow
8) dism /online /cleanup-image /restorehealth
9) chkdsk /scan
10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
11) Download and install Everything: voidtools
12) Use everything to search for: win32k.sys-20181210-1210.dmp
Zip the file then post a share link into the thread using one drive, drop box, or google drive
Code:win32k.sys-20181210-1210.dmp 12/10/2018 12:10:25 PM 1093.83
13) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
14) Open control panel > large or small icons > click troubleshooting > on the left pane click view all > run the search and indexing troubleshooter by clicking advanced > run as administrator
Code:Event[7006]: Log Name: System Source: Ntfs Date: 2018-12-21T15:26:37.319 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-72015KU Description: A corruption was discovered in the file system structure on volume Windows. The exact nature of the corruption is unknown. The file system structures need to be scanned and fixed offline.Code:Event[9589]: Log Name: System Source: Ntfs Date: 2018-12-27T19:48:48.340 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-72015KU Description: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure. The file reference number is 0x9000000000009. The name of the file is "<unable to determine file name>". The corrupted index attribute is ":$SII:$INDEX_ALLOCATION".Code:Event[9602]: Log Name: System Source: Ntfs Date: 2018-12-27T19:48:48.984 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-72015KU Description: A corruption was discovered in the file system structure on volume C:. A corruption was found in a file system index structure. The file reference number is 0x9000000000009. The name of the file is "<unable to determine file name>". The corrupted index attribute is ":$SII:$INDEX_ALLOCATION".Code:Event[9785]: Log Name: System Source: Service Control Manager Date: 2018-12-27T21:14:05.569 Event ID: 7034 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-72015KU Description: The Windows Search service terminated unexpectedly. It has done this 34 time(s).Code:Event[9932]: Log Name: System Source: Microsoft-Windows-StartupRepair Date: 2018-12-27T21:21:09.395 Event ID: 1104 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-72015KU Description: The system volume was corrupt. Event[9933]: Log Name: System Source: Microsoft-Windows-StartupRepair Date: 2018-12-27T21:21:09.395 Event ID: 1204 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-72015KU Description: Repaired file system errors.