Laptop switching off when power to charge switched on.


  1. JGM
    Posts : 21
    Windows10
       #1

    Laptop switching off when power to charge switched on.


    Quite often my Dell Inspiron5758 laptop will, when I switch on the power to recharge, turn off. Has anyone any ideas what might be the cause?
      My Computer

  2. dalchina's Avatar
    Posts : 29,911
    Win 10 Pro (1903)
       #2

    Possibly a power spike? Faulty power adapter? Are you using a genuine Dell adapter or a replacement?

    Or it could be a fault internal to the laptop.

    If you can swap the adapter you'd have a better idea.
      My Computers


  3. JGM
    Posts : 21
    Windows10
    Thread Starter
       #3

    I have two Dell lappies, both using identical genuine chargers, so I think I can eliminate that as the cause.
    I don't think it would be a power spike, nothing else gives any indication of such. It does look like it might be an internal fault having ruled out the above.
    Thank you for your reply, appreciated.

    dalchina said:
    Possibly a power spike? Faulty power adapter? AOr it could be a fault internal to the laptop.

    re you using a genuine Dell adapter or a replacement?
    If you can swap the adapter you'd have a better idea.
      My Computer

  4. Try3's Avatar
    Posts : 7,425
    Windows 10 Home x64 Version 20H2 Build 19042.868
       #4

    Just a suggestion but have you looked in the Dell user forums to see if anybody else has had this & figured it out?

    https://www.dell.com/community/Inspiron/bd-p/Inspiron

    Denis
      My Computer


  5. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    There is a log collector that is used in another forum.
    Please run the BETA log collector and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums
    https://www.tenforums.com/attachment...-v2-beta15.zip
    (extract all > open)
      My Computer


  6. JGM
    Posts : 21
    Windows10
    Thread Starter
       #6

    The download link is not working, I'll pop along to the Dell site as you suggest, thank you for your reply, appreciated.
    zbook said:
    There is a log collector that is used in another forum.
    Please run the BETA log collector and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums
    https://www.tenforums.com/attachment...-v2-beta15.zip
    (extract all > open)
      My Computer

  7. dalchina's Avatar
    Posts : 29,911
    Win 10 Pro (1903)
       #7

    BSOD - Posting Instructions - Windows 10 Forums

    The download is on that page. It works for me... please post a screenshot of any error.
      My Computers


 

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