windows 10 stuck at login screen does not recognize mouse or keyboard

Padredw said:

I am now in this deep hole for three days. Just to make clear my situation. Windows 10 upgrade from Windows 7.All went well. After installf8 , without any problem, Windows 10 loaded up. All my icons, shortcuts, were visible. But NO mouse or keyboard, so I can't do anything.

Many of the recommended solutions are useless to me because I can not do ANYTHING while in Windows 10. I have tried EVERY USB port--USB 2.0 and USB 3.0--Makes no difference. I have been hours in chat with Microsoft--useless. Wants me to re-install Windows 7 from disk. I will do that only as a last resort.

Maker of my motherboard, ASUS, has been more helpful, but after hours on live chat, update of Bios (fortunately can do that from Bios set up screen where both mouse and keyboard work.) still no solution. Cannot even get into safe mode. Somewhere between Bios set up and Window 10 I lose keyboard, so no f8 or <delete> or <Escape>

This is a severe problem for me. I know I can rescue data from drives, but my setup is very important to me. I have some programs I've managed to keep running from MSDOS days. No way to reinstall them.

Here is where I am: my motherboard has no other human interface except USB--no ports work. I'm locked out. I have ordered a PS2 card which I will use in a PCI slot. What chance do I have that this will allow mouse/keyboard input? I will have no way to configure or install drivers. This is my best hope right now.

Someone mentioned onboard SATA. I' not sure what that might mean. If someone does know, please give me some help.

I am surprised that there is nothing to warn against this, and there is no help coming from Microsoft. This is a destructive upgrade with the potential to destroy a working system.

If anyone has any suggestion, I'm willing to try almost anything to avoid losing my setup with a reinstall of Windows.

Hi, I also have a computer with an ASUS motherboard. I have reinstalled Windows 10 several times and still have the same issue, no mouse at the login screen. I do however have a keyboard. My keyboard is a PS/2 keyboard so perhaps that is why the keyboard works. A PS/2 keyboard has a round plug rather than the USB plug - you likely knew that. If your computer allows you to hook up a PS/2 keyboard it would be worthwhile purchasing one and trying it. Anyway, at the login screen, I can press the Enter key to get to the PIN or password entry. I have found that I can use the tab key and tab over to the power icon at the lower right of the screen and select it with the Enter key. Then use the arrow keys to move up to Sleep. Then I select Sleep and the computer sleeps. When I wake it the mouse works. I don't know why.
I also have found that if I simply enter my PIN or password and log in that after about a minute or so Windows finds my mouse and it works. Possibly this might help.

I have now lost the mouse twice on my windows 10 desktop PC. The first time I changed the battery. Then when that didn't work I bought a new mouse which also did not work. Eventually, after using the keyboard to look around, I disabled and re-enabled the mouse driver, but that also did not work. At some point, after not doing anything interesting, it worked again. The old mouse also worked after that.

The second time I lost the mouse was last night. I went to turn off my machine at bedtime and could not get the mouse to respond. The machine had been sitting idle for several hours with the mouse working perfectly just before I left the machine. I turned it off with the keyboard and left the problem for the morning.

In the morning, I turned it on and the mouse still did not work. I pulled out an old wired mouse to eliminate any wireless problems. Not only did it not work, but the device manager never even noticed it was attached. It showed only 1 driver. I tried disabling and re-enabling the driver, but that didn't help.

Then I tried turning off the machine, turning it back on and logging in. After doing that a few times, the mouse worked again. And, the device manager now recognizes both mice and both are working.

I've had other unrelated problems with windows 10 which seem to be fixed after several reboots. This has to be a windows problem.

BorisTheAnimal said:

Try this from an elevated command prompt(right click cmd select run as admin): sfc /scannow

Since I haven't done this after converting to W10, I did it. No problems found. See jpg.

Ztruker said:

See this tutorial by theog on How to Copy & Paste in Recovery Console on Windows 7 or Vista for a neat trick to use to allow you to Copy & Paste from the Recovery Console to save files and folders.

Thank you for the information. You saved my poor little head from exploding. I really appreciate the help. :)
Melody

wtfwin10 said:

holy ****ing shit i'm not the only one with this problem i just got home after working all day and i finally upgrade installed perfectly from what i saw but when i typed my pass and hit enter everything just stopped except for blinking text cursor. that pissed me off saw i did what any sane person would do smash the shit out the mouse and keyboard then the screen flashed and proceeded to restart.

PS: i have rebooted my computer to the point where i'm going to just wipe my hard drive and say no to any future windows 10 upgrades.
specs:http://www.amazon.com/CyberpowerPC-G...r+ultra+gua880

I have been pulling my hair out trying to figure out how to fix this! I have just today (after almost a week of this) figured out how to access my desktop through this method. I am sick to think of everything that I am in danger of losing. I am crossing my fingers. Did you get it sorted out?

Melody

I'm currently having the same issue, keyboard and mouse work perfectly on bios, tried different sets as well.. My computer has only usb ports, so I have no other choices than that for keyboard and mouse.. I can't access anything as soon as the windows logo comes up.. I already reinstalled to several different Os, all work great, only when coming back yo w10 does it all fail.. And it's likely not my rig, I've been using w10 for well over a year and just recently decided to reset everything.. This is the only time this has happened, I've restarted in most ways suggested and even accessing the troubleshooting is useless since it also can't read both mice nor keyboard. I really want to keep using w10, but I can't even revert to an older option, tips?

Once booted into Safe Mode (and logged in via password, and not my prior config PIN), a restart made all work fine! You can normally do this by 'bullying' the boot three times, so the fourth gives you the support options (pic below)


Once at this screen, you two methods available:
1) From "Advanced Options", select "Startup Settings" to enable what is a one-off boot with "F8" style numbered options.

OR

2) Starting from Safe Mode using above, or you can choose "Command Prompt". Once you have a Command Prompt running, type in, then hit Enter on each of the following two commands

(before running, note you'll get the "F8 boot screen", for every boot afterwards. but having the option present for every boot is bizarrely reassuring having gone through some much hassle with this thread's exact error, and similar )

Some folks may recognise the first command as working on prior releases of Windows, but to work with Win 10 you also need the second command! Sooooo, from an elevated "Command Prompt" type>

bcdedit /set {default} bootmenupolicy legacybcdedit /set {bootmgr} displaybootmenu True
exit

Now every boot you will now have the counted-down option of Safe Mode, as a recognisable "F8 Boot Screen" stylee.
credit and kudos to Kyhi and lx07

(sub-note: to reduce the countdown but retain the boot options being presented, when booted as normal, right click the "My Computer" on your desktop, choose "Properties", "Advanced System Settings", in the bottom section "Startup and Recovery", click "Settings", at the "System Startup" section, with "Default Operating System" set as "Windows 10", ensure to tick "Time to display list of operating systems:" the change the option a time you'd prefer. Finally Save, the Restart to confirm the countdown change...)

I had the identical problem and solved it by disconnecting a hard drive that was faulty. As I unplugged it the mouse miraculously came back to life immediately. Maybe worth unplugging hard drives?