The four pin connector is on your motherboard. As far as I can tell you have one for a usb 2 and one for usb 3. They are usually supplied to connect to the usb ports on your case. If there is something plugged in, you could try removing it and plug in the adapter you have. Obviously not a permanent fix, but may help isolate the problem.
Yes, thanks. I do have that backplate installed and have tried it, but I appreciate the configuration suggestions you have made. I will try that---but see my post above about my using Windows 7.
I had checked my computer for compatibility with Windows 10, and thought I had up to date drivers, though never saw any prompts for possible downloads of specific Windows 10 drivers.
I will try those configurations, (I've tried several such combinations, but not sure I've tried these exact settings.)
Stay with me if you can. This is very much a 'here and now' situation, and I need all the help I can get.
Appreciate all who are trying to help. I have the manual for the motherboard before me and see these USB connectors: "USB 3.0 connector (20 pin USB3_34)" I am using this to the backplate. Then I see "USB 2.0 Connectors (10-1 pin, USB 78, USB 910,USB 1112)" Am I overlooking something?
Thanks for your help.
There is only one usb 3.0 connector and it has 20 pins. The other 3x9 pins are usb 2.0 - use one of those.
So if you have a usb 3.0 backplate (20pin) - is not the right one.
You need a backplate like in the picture of your manual, with one or more ports usb 2.0 (each 9-pin) - you should borrow such plate from another PC, maybe ask another fellow octogenarian
This is an update of a very dynamic situation:
I am running Windows 7 based on an SSD drive that I had kept. Everything is working. I am now in the process of downloading all the Windows Updates that have occurred since that drive was active.
Since I have some work that needs to be done right away. I am going to put the Windows 10 aside. I simply cannot keep trying all the possibilities as I have been doing for three days.
The best possibility still seems to be the PS2 to PCIE card slot. If anyone has any experience about that I would appreciate hearing about it--especially whether the mouse and/or keyboard will work directly from that input. If they will not, then I know I will not be able to download and update drivers (which I think is the real problem.)
Thanks again to all. -- Are there any other octogenarians out there? Have my doubts. But I am a true one.
My hats off to you. Most people far younger would have given up long ago. Let me see if I have this right. You have two SSDs, one with 7 and one with 10? If I understand that correctly, I would probably try, cloning the ssd with 7 to the one with 10. Boot from that and it should work just like the original. I'd then try to upgrade that ssd again using the media creation tool. Make sure the keyboard and mouse are the only things plugged in and your antivirus is turned off. You might even want to wait a few days until MS releases their next major update. That might address some of the problems as well.
Thanks, KACI, what I am doing is using the older SSD which has Windows 7 as OS. Fortunately, I just unplugged it when I installed a newer and larger SSD. I am booted up on that older SSD. It seems to be working fine. Just now it is installing 88 Windows 7 updates which I initiated. The good news is that I think I can continue to use this setup while I seek some hardware. The adapter I ordered from Amazon with overnight (Prime) is only a USB adapter. I haven't really tried it, but I don't see how mouse and keyboard could work from the USBs, all of which are blocked to such input directly. Anyway the PS2 to PCIE on the motherboard -- at least all I have so far located has to ship from China. It is not expensive, so I think I will order it but can't expect to receive it until mid December. In the meanwhile, I think I keep trying to work in Windows 7 from my older SSD. -- And just to be clear, I have unplugged the SSD with Windows 10. I consider myself fortunate, indeed, to have that older SSD and that I had not even attempted to use it.
And thanks for your concern.
To anyone out there. I will keep monitoring this thread and will make note of any suggestions, but I'm going to quite worrying as I have for the past three days. I'm too old for that.
Has this problem been figured out yet for people without a PS2 mouse or port to use?
After fixing other issues, I finally got windows 10 to install / upgrade and made it to the first screen only to find I had no mouse or keyboard.
Tried an older usb mouse and still a no go. Mouse works in bios and even in the windows 10 repair screens. Finally had to reload my image backup of windows 7. Going to have to stay with windows 7 until someone figures this out.
Quote