windows 10 stuck at login screen does not recognize mouse or keyboard

cocobna said:

I've learned a hard lesson about updates as well as not keeping my back up to date, as I've lost all my files!!

Should your old hard drive really be unusable now, you can still send it in to some companies who can do data recovery. This will cost you some bucks, but they often have very good results as to what they can restore.

Depending how important the files are you can try a couple of things before you do a complete clean install. Try a repair install from the Win7 disk and see if that will get you into safe mode. I've never tried it, but I think you can download a copy of something like Ubuntu and it will boot from a thumb drive or disk without installing it. With it you could then find the important files and copy them to a different area.

That's so 90's.
Use Total Commander, it's a GUI file manager with double panels, it has both x86 and x64 versions and it works under recovery mode from Vista to Windows 10 (you just need to launch the right version). Also built-in packers/unpackers, text viewer, thumbnail viewer, space checking, crc, copy/pack in background, support for plugins etc. will come in handy. I usually spam every partition/usb stick/dvd disk with it.
[did not test the free double commander, but it should work the same]

For anyone having this problem try these two things:

Boot with the keyboard connected to USB ports on the back or 'I/O plate' of the motherboard, eg the ones under the lan port or firewire port, some motherboards only allow legacy input devices at boot (ie before drivers are installed) from 'central' usb ports that are not on an internal PCI hub. Always reboot when trying a different port. Also don't use any USB hubs initially.


(this was probably mentioned earlier) ensure legacy usb devices are enabled in your BIOS. Some UEFI bios' default setup turn this off.

If all else fails look for a cheap keyboard on ebay that supports driver-less setup.

If you are reinstalling and make it to the desktop install a non windows remote software such as Teamviewer so you can configure windows with another device on your network, even an iPhone.

This may seem like an odd fix but it has worked for me. I end up at the windows screen but have no mouse or keyboard access as well. After having multiple attempts by some very skilled people i found a way to correct the issue that appears to be temporary. I power up and if no mouse and key board i unplug the power from the PC. When i power back up it takes a bit longer but i have a mouse and keyboard again. I am going to wait and see if it continues or if this resolved it. I may just go back to 7 and call this experiment over.

So just joined the forum to post this

My daughter had same keyboard and mouse problem, spent last 3 days trying to sort it out eventually we found that somehow the usb controller had been turned off.
We looked in device manager - usb controller at the bottom and saw that some had a downwards facing arrow next to them. When we right clicked on these ones we found out they were disabled, so after enabaling them keyboard and mouse were back to normal.

I hope this helps as it is a very annoying problem, still don't know how they got turned off !!!!!!!!!!!!!!!!

Sorry forgot to say we got in by using a ps/2 mouse