Windows 10: windows 10 stuck at login screen does not recognize mouse or keyboard

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  1.    24 Aug 2015 #21

    cocobna said: View Post
    I've learned a hard lesson about updates as well as not keeping my back up to date, as I've lost all my files!!
    Should your old hard drive really be unusable now, you can still send it in to some companies who can do data recovery. This will cost you some bucks, but they often have very good results as to what they can restore.
      My ComputerSystem Spec

  2.    24 Aug 2015 #22

    Depending how important the files are you can try a couple of things before you do a complete clean install. Try a repair install from the Win7 disk and see if that will get you into safe mode. I've never tried it, but I think you can download a copy of something like Ubuntu and it will boot from a thumb drive or disk without installing it. With it you could then find the important files and copy them to a different area.
      My ComputerSystem Spec


  3. Posts : 4,998
    Windows 10 Pro X64 15063.138
       24 Aug 2015 #23

    See this tutorial by theog on How to Copy & Paste in Recovery Console on Windows 7 or Vista for a neat trick to use to allow you to Copy & Paste from the Recovery Console to save files and folders.
      My ComputersSystem Spec


  4. Posts : 120
    Windows 10 (duh)
       25 Aug 2015 #24

    That's so 90's.
    Use Total Commander, it's a GUI file manager with double panels, it has both x86 and x64 versions and it works under recovery mode from Vista to Windows 10 (you just need to launch the right version). Also built-in packers/unpackers, text viewer, thumbnail viewer, space checking, crc, copy/pack in background, support for plugins etc. will come in handy. I usually spam every partition/usb stick/dvd disk with it.
    [did not test the free double commander, but it should work the same]
      My ComputerSystem Spec


  5. Posts : 4,998
    Windows 10 Pro X64 15063.138
       25 Aug 2015 #25

    AveYo said: View Post
    That's so 90's.
    Use Total Commander, it's a GUI file manager with double panels, it has both x86 and x64 versions and it works under recovery mode from Vista to Windows 10 (you just need to launch the right version). Also built-in packers/unpackers, text viewer, thumbnail viewer, space checking, crc, copy/pack in background, support for plugins etc. will come in handy. I usually spam every partition/usb stick/dvd disk with it.
    [did not test the free double commander, but it should work the same]
    Just how would you invoke Total Commander from a Windows 7 Recovery Console? Why would you want to when all you are trying to do is backup data?
      My ComputersSystem Spec

  6.    26 Aug 2015 #26

    I thought it was worth it you know?


    cocobna said: View Post
    I have followed several similar threads and their fixes for this problem with no result. After downloading the Win 10 upgrade, my system then said "loading updates". Then it restarted with a blue login screen saying "Welcome Back!" And a box to enter my password. The cursor is blinking in the box, but neither my mouse or keyboard works.
    I have hard booted several times since the ctrl+alt+delete does not work. I am also not able to access safe mode as none of the "F" keys work during boot up.
    I have tried the following:
    1. Unplugged all USB devices except keyboard.
    2. Turning off internet at the router.
    I have a Dell desktop, and upgraded from Windows 7, with a Netgear router/modem.
    I do NOT have an animated avitar, as someone else mentioned in the forum.
    The only way I can get the system to move is if I power off at the main switch after booting up which goes into bios and disc diagnostics, but I don't know enough about computers to know what to do there! HELP PLEASE! My computer is useless now!
    holy ****ing shit i'm not the only one with this problem i just got home after working all day and i finally upgrade installed perfectly from what i saw but when i typed my pass and hit enter everything just stopped except for blinking text cursor. that pissed me off saw i did what any sane person would do smash the shit out the mouse and keyboard then the screen flashed and proceeded to restart.

    PS: i have rebooted my computer to the point where i'm going to just wipe my hard drive and say no to any future windows 10 upgrades.
    specs:http://www.amazon.com/CyberpowerPC-G...r+ultra+gua880
    Last edited by wtfwin10; 26 Aug 2015 at 00:51. Reason: my exact pc
      My ComputerSystem Spec

  7.    26 Aug 2015 #27

    For anyone having this problem try these two things:

    Boot with the keyboard connected to USB ports on the back or 'I/O plate' of the motherboard, eg the ones under the lan port or firewire port, some motherboards only allow legacy input devices at boot (ie before drivers are installed) from 'central' usb ports that are not on an internal PCI hub. Always reboot when trying a different port. Also don't use any USB hubs initially.


    (this was probably mentioned earlier) ensure legacy usb devices are enabled in your BIOS. Some UEFI bios' default setup turn this off.

    If all else fails look for a cheap keyboard on ebay that supports driver-less setup.

    If you are reinstalling and make it to the desktop install a non windows remote software such as Teamviewer so you can configure windows with another device on your network, even an iPhone.
      My ComputerSystem Spec

  8.    10 Sep 2015 #28

    No mouse or printer with Windows 10


    This may seem like an odd fix but it has worked for me. I end up at the windows screen but have no mouse or keyboard access as well. After having multiple attempts by some very skilled people i found a way to correct the issue that appears to be temporary. I power up and if no mouse and key board i unplug the power from the PC. When i power back up it takes a bit longer but i have a mouse and keyboard again. I am going to wait and see if it continues or if this resolved it. I may just go back to 7 and call this experiment over.
      My ComputerSystem Spec

  9.    19 Sep 2015 #29

    Solved


    L

    When the boot up reaches the point where it doesn't respond to mouse / keyboard do the following.

    1. Remove power cable/battery.
    2. Return power and boot up.
    3. Keep pressing the ESC key.
    4. Windows will show screen that indicates failed start up.
    5. Use keyboard arrows and select advanced settings.
    6. Go to restore windows 10.
    7. Ensure to select keep files.
    8. Begin reset. Be patient as it takes a while but don't power off PC.

    Hope this stops all pulling out your hair.

    Let me know if it works for ye
    Last edited by Vinceirl; 19 Sep 2015 at 16:23. Reason: Wanted to add..
      My ComputerSystem Spec

  10.    24 Sep 2015 #30

    So just joined the forum to post this

    My daughter had same keyboard and mouse problem, spent last 3 days trying to sort it out eventually we found that somehow the usb controller had been turned off.
    We looked in device manager - usb controller at the bottom and saw that some had a downwards facing arrow next to them. When we right clicked on these ones we found out they were disabled, so after enabaling them keyboard and mouse were back to normal.

    I hope this helps as it is a very annoying problem, still don't know how they got turned off !!!!!!!!!!!!!!!!

    Sorry forgot to say we got in by using a ps/2 mouse
      My ComputerSystem Spec


 
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