Windows 10: windows 10 stuck at login screen does not recognize mouse or keyboard

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  1.    06 Aug 2015 #11

    A ps2 keyboard or mouse will have a round plug as opposed to the flat one that a usb has. Usually the computer will have two ports dedicated to that type of connector. Often they are color coded purple and green. At this point I don't think a wireless is your best choice. As mentioned if you don't have a ps2 connector on your keyboard, you can get an adapter that allows you to plug in a usb connector into a ps2 port. When all else fails, sometimes its best to take it to a local computer repair shop. They would have some of the "tools" necessary to help you out.
      My ComputerSystem Spec

  2.    11 Aug 2015 #12

    Thanks for that explanation! I have ordered a PS2 adapter from EBay, and hope that will correct the problem. If not, you mentioned trying to have the system repaired by a "professional". I have been burned many times in the past by so-called repair services that did nothing more than charge a hefty fee. Since Windows 10 is so new, any suggestions on how to find a reputable
    Computer repair service?
      My ComputerSystem Spec

  3.    11 Aug 2015 #13

    Finding a reputable anything these days is problematic. Word of mouth is usually the best approach, if you know someone that's used a given business in the past. Sounds like you might have an idea of who not to use. Best Buy and the like all have mixed reviews and it will depend on the quality of techs they have at any given store. Let's hope your adapter works. Let us know.
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  4. Ztruker's Avatar
    Posts : 4,723
    Windows 10 Pro X64 14393.969
       11 Aug 2015 #14

    What is the full model number of your computer? Have you check the Dell website to see if there is a BIOS update available?
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  5. XweAponX's Avatar
    Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       16 Aug 2015 #15

    This person is having the same issue, some new PCs don't have a PS-2 port. Most gaming rigs usually have at least 1 port that can be used for KB or Mouse. If the system has a PS-2 port, use a PS-2 KB and it will bypass the KB installation nightmare. The problem starts when a system only has USB inputs- If the KB driver was not detected during the OS install, it's a nightmare.
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  6.    21 Aug 2015 #16

    Yep- I have a Dell Inspiron with no PS2 port. What now?? I have no problem taking it somewhere for "repair", but this situation is so new I doubt they would know anything more than folks on this forum! I had planned on purchasing a new tower this year. Could I possibly transfer my old files from the frozen computer if my new one is up and running?? Never transferred files before, so I don't know what to expect!
      My ComputerSystem Spec

  7.    21 Aug 2015 #17

    cocobna said: View Post
    Yep- I have a Dell Inspiron with no PS2 port. What now?? I have no problem taking it somewhere for "repair", but this situation is so new I doubt they would know anything more than folks on this forum! I had planned on purchasing a new tower this year. Could I possibly transfer my old files from the frozen computer if my new one is up and running?? Never transferred files before, so I don't know what to expect!
    Try shutting off the pc as soon as you see the windows logo by pressing the power button until it shuts off, you will need to do this 3 times then you will get the recovery environment, is your mouse or keyboard working here if so this can probably be fixed.
      My ComputerSystem Spec

  8.    23 Aug 2015 #18

    I have the same issue. Older HP laptop. I'm getting the login screen, but not the password screen and my mouse and keyboard do not work.

    Will try the PS2 keyboard and see if that helps.
      My ComputerSystem Spec

  9.    23 Aug 2015 #19

    Thanks for the info. I finally decided to shell out the bucks (my computer is out of warranty)and call Dell service. We turned the computer on and off several times as was suggested, and were finally able to run diagnostics. The result? A failed hard drive!! Windows 10 crashed my system and Dell is sending me a Windows 7 disc to reinstall the old OS. In addition, I was told not to install any new OS - or even buy a new computer with a new OS- until it has been fully released and de-bugged. In hind-sight she is correct with the advice, but of course its too late now! I've learned a hard lesson about updates as well as not keeping my back up to date, as I've lost all my files!! Thanks for the memories Microsoft!
      My ComputerSystem Spec

  10.    24 Aug 2015 #20

    While I certainly understand your frustration, I don't think I agree with Dell's assessment that it's a HD failure. The fact that you can get to the login screen shows that windows is loading from your HD. The problem is more likely a driver issue, and I don't know that we can really expect MS to develop drivers for everyone. It's good that they are sending you a Win7 disk so that you can reload and at least get your system back and running. If you try this exercise again, make sure you load all the Win7 updates, as well as backing up your system and I'd even make an image. Better safe than sorry. Speaking of which, I'm sorry I couldn't give you an easier fix.
      My ComputerSystem Spec


 
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