Win10 not seeing all RAM; but BIOS does

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  1. Posts : 4
    Windows 10
    Thread Starter
       #11

    bro67 said:
    Possible bad RAM, incompatible RAM. Have you tried to unseat and reseat the RAM. Swap the RAM between slots, while noting on paper, which module went were. Always test with MemTest86 - Official Site of the x86 Memory Testing Tool Speccy and Windows is going to do nothing to help diagnose hardware issues. Check your BIOS settings to make sure that they are correct. Did you also update the Bios firmware? Support For X399 GAMING PRO CARBON AC | Motherboard - The world leader in motherboard design | MSI Global
    Oh & I do have the latest BIOS (only way Ryzen 2 would be accepted). I'll go run MemTest. . .
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  2. bro67's Avatar
    Posts : 8,353
    Mac OS Catalina
       #12

    Miranova23 said:
    Oh & I do have the latest BIOS (only way Ryzen 2 would be accepted). I'll go run MemTest. . .
    Nothing to do with the bios, it is about possible mismatched RAM, problematic RAM.
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  3. bobkn's Avatar
    Posts : 3,617
    Win 10 X64 Pro 21H1 19043.928
       #13

    I see that your RAM set isn't listed in the supported memory for your motherboard. https://www.msi.com/Motherboard/supp...support-mem-16 (Hope that Threadripper 2X series is the right table.) IMHO, that isn't terribly meaningful; motherboard manufacturers never test every possible RAM set. If you deal with MSI support, they may give you a hard time about that, though.
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  4. spapakons's Avatar
    Posts : 2,891
    Windows 10 Pro 64-bit 202H (Nov 2020 build 19042.867)
       #14

    This is 99% a hardware problem. You have to download Memtest and check each one separately. If they all pass the test, it is some motherboard incompatibility which might be solved with a BIOS update. If one of them has a problem, then you have to return the whole set (unfortunately) to the store for replacement under Warranty. If you are less than 15 days from purchase, then it is DOA (Dead On Arrival) and they should replace or refund them the same day. If you are beyond DOA period (DEP, Dead After Purchase), then they might keep the set to forward to their Distributor for the replacement, so you'll have to wait. You could ask them to borrow you one 4GB or 8GB module to use your PC until replacement is complete, but they might not do it.
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  5. Bat 1's Avatar
    Posts : 930
    xp
       #15

    If You look at the Newegg description it states: "Supports AMD X370/B350/A320" doesn't say anything about supporting X399 Chipsets.

    RFIT: Forgot to put RAM
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  6. bro67's Avatar
    Posts : 8,353
    Mac OS Catalina
       #16

    Bat 1 said:
    If You look at the Newegg description it states: "Supports AMD X370/B350/A320" doesn't say anything about supporting X399 Chipsets.
    Actually it does. Specification for X399 GAMING PRO CARBON AC | Motherboard - The world leader in motherboard design | MSI Global
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  7. Bat 1's Avatar
    Posts : 930
    xp
       #17

    I was trying to edit but You got Me LOL The RAM Description
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  8. bro67's Avatar
    Posts : 8,353
    Mac OS Catalina
       #18

    Yeah, the RAM is a issue. The OP has not been on for the past three days. Let's hope they get back and state that it was a RAM issue.
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