Problems printing on HP DJ 3630

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  1. Posts : 213
    Windows 10
       #1

    Problems printing on HP DJ 3630


    Product: HP DJ 3630
    Operating System: Microsoft Windows 10 (64-Bit)

    I have 2 laptops both Windows 10 64 Bit.
    On one I have no issues and printing works flawlessly.
    On the other I cannot print.
    If I do a test print I get error message Test page failed to print would you like to view print troubleshooter for assistence ? The paraneter is incorrect as shown below.
    Problems printing on HP DJ 3630-error.jpg
    If use HP Print and Scan Doctor 5.1 no errors are found and it seems like printing should work.
    I find that I can print via HP Smart program so I presume problem is with Windows 10 which I cannot understand as on another Windows 10 laptop I have no issues.
    Please can someone help.
    Thank you.
      My Computer

  2. Porthos's Avatar
    Posts : 881
    Win 10
       #2

    I presume problem is with Windows 10 which I cannot understand as on another Windows 10 laptop I have no issues.
    Are both computers on the same version of Windows, eg 1803 or 1809? If so have you attemtedto uninstall all the HP software and reinstalled the drivers from the current ones on HP's site?
      My Computers


  3. Posts : 213
    Windows 10
    Thread Starter
       #3

    Hi,

    No, one is on 1709 and the other is 1803.

    The problem is with laptop on Windows 10 1709.

    Please note that laptop with Windows 10 1709 did not have any issue about 2 weeks ago.

    Thank you for all help given.
      My Computer

  4. bro67's Avatar
    Posts : 8,346
    Mac OS Catalina
       #4

    How are you connecting to the printer (USB on one computer and shared to the other, or using WiFi to allow a network connection between both computers)? Have you uninstalled the Device and Driver, along with associated software from both computers then reboot and tried to reinstall the software again, after setting the printer to use your Wireless Network?
      My Computers


  5. Posts : 213
    Windows 10
    Thread Starter
       #5

    Problems printing on HP DJ 3630


    Hi,

    I have been on HP's forums and was suggested to try creating a new user account and install the printer drivers on it -
    1) Tap the Windows icon.
    2) Select Settings.
    3) Tap Accounts.
    4) Select Family & other users.
    5) Tap "Add someone else to this PC."
    6) Select "I don't have this person's sign-in information."
    7) Select "Add a user without a Microsoft account."
    8) Enter a username, type the account's password twice, enter a clue and select Next.
    9) Tap the Windows icon.
    10) Select the User icon at the upper left corner of the Start menu.
    11) Select the new user. You'll then sign into your account with your password from step 8.

    This worked and I could print normally on laptop with problem which suggest user account has problem.

    I then -

    Uninstall the printer drivers and restart the computer.


    Run System File Checker -

    1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.
    2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").
    3) Enter sfc /scannow (note the space between "sfc" and "/").

    Re-install the printer drivers and check if that fixed the issue.

    and found that I still had problem.

    My next step would to try resetting the computer -


    1) Right click on the start icon and open "Settings".
    2) Click on "Update & Security" > Recovery.
    3) Click on "Reset this PC".
    4) Click on "Keep my files" and follow the on-screen instructions. ​​​​​​​​​​​​​​

    I am reluctant to try resetting computer as if I reset PC apps and settings will be lost.

    Any ideas what could be done to resolve issue?

    Thank you for all help given.
      My Computer


  6. Posts : 711
    win10 home
       #6

    Does your Reliability History give any clues as to the cause of the problem?
      My Computer

  7. bro67's Avatar
    Posts : 8,346
    Mac OS Catalina
       #7

    jaburmester said:
    Hi,

    I have been on HP's forums and was suggested to try creating a new user account and install the printer drivers on it -
    1) Tap the Windows icon.
    2) Select Settings.
    3) Tap Accounts.
    4) Select Family & other users.
    5) Tap "Add someone else to this PC."
    6) Select "I don't have this person's sign-in information."
    7) Select "Add a user without a Microsoft account."
    8) Enter a username, type the account's password twice, enter a clue and select Next.
    9) Tap the Windows icon.
    10) Select the User icon at the upper left corner of the Start menu.
    11) Select the new user. You'll then sign into your account with your password from step 8.

    This worked and I could print normally on laptop with problem which suggest user account has problem.

    I then -

    Uninstall the printer drivers and restart the computer.


    Run System File Checker -

    1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.
    2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").
    3) Enter sfc /scannow (note the space between "sfc" and "/").

    Re-install the printer drivers and check if that fixed the issue.

    and found that I still had problem.

    My next step would to try resetting the computer -


    1) Right click on the start icon and open "Settings".
    2) Click on "Update & Security" > Recovery.
    3) Click on "Reset this PC".
    4) Click on "Keep my files" and follow the on-screen instructions. ​​​​​​​​​​​​​​

    I am reluctant to try resetting computer as if I reset PC apps and settings will be lost.

    Any ideas what could be done to resolve issue?

    Thank you for all help given.
    How are you connecting to the printer?
      My Computers


  8. Posts : 213
    Windows 10
    Thread Starter
       #8

    Hi,

    I am connecting both wired and networked and both have same issue.

    As to reliability history it shows successful driver and software installation for HP Deskjet 3630 series.

    All help appreciated.

    Thank you.
      My Computer

  9. bro67's Avatar
    Posts : 8,346
    Mac OS Catalina
       #9

    jaburmester said:
    Hi,

    I am connecting both wired and networked and both have same issue.

    As to reliability history it shows successful driver and software installation for HP Deskjet 3630 series.

    All help appreciated.

    Thank you.
    See the solution here about resetting the spooler. printer does not printing on windows 10 64bit - [Solved] - Windows 10 Uninstalling the software, device and driver also resolves this issue, along with resetting the device.
      My Computers


  10. Posts : 5
    Windows 10 X64 Latest insider preview
       #10

    bro67 said:
    See the solution here about resetting the spooler. printer does not printing on windows 10 64bit - [Solved] - Windows 10 Uninstalling the software, device and driver also resolves this issue, along with resetting the device.
    Found this on another forum, And it worked like a charm with me.

    This is an annoying work around .The drivers in the downloadable software need updating to the correct ones.

    To get the printer to work I had to:

    1.Go to 'Printers & Scanners'

    2.Press 'Add Printer or Scanner'. Even though the deskjet 3630 showed up in the list i then clicked on
    'The printer i want isn't listed'.

    3.Select 'My printer is a little older.Help me find it.' The Deskjet 3630 showed up in the list .
    I then pressed 'Windows update'. This downloaded a list of drivers. Find HP in the manufacturer list.

    4.Go through them all until you find the right printer

    5.Keep clicking next to install it.

    6.I pressed 'Do not share this printer' on the next section.

    I read this on another forum and it worked straight away.
      My Computer


 
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