Troubleshooting a USB issue

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  1. simrick
    Posts : 16,325
    W10Prox64
       New #21

    Hi. Just wondering, could it be a failed/failing/problem USB port on your printer?
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  3. smalltown
    Posts : 444
    Win 10 PRO 64 Bit
    Thread Starter
       New #22

    I don't think so my printer is wireless.
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  4. simrick
    Posts : 16,325
    W10Prox64
       New #23

    smalltown said:
    I don't think so my printer is wireless.
    Okay...it looked as if it was connected with a USB cable. Was just a thought. Usually, as you said, I just delete these things and move on, but you appear to have a different problem.
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  6. smalltown
    Posts : 444
    Win 10 PRO 64 Bit
    Thread Starter
       New #24

    simrick Thanks for trying.

    I hope I am not driving Zbook crazy !
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  7. simrick
    Posts : 16,325
    W10Prox64
       New #25

    Np. Sometimes you can go into the settings and tell the computer never to sleep the USB, and that keeps it live all the time. But it sure would help to identify what is having the problem and why!
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  8. zbook
    Posts : 41,473
    windows 10 professional version 1607 build 14393.969 64 bit
       New #26

    Under property it displayed device description > see if you can open the menu and change to hardware ID's
    Click on the down arrow.
    It may be the third option on the list, click Hardware ID's > view the results > post an image into the thread
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  9. smalltown
    Posts : 444
    Win 10 PRO 64 Bit
    Thread Starter
       New #27

    Troubleshooting a USB issue-image.png
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  10. smalltown
    Posts : 444
    Win 10 PRO 64 Bit
    Thread Starter
       New #28

    Z can I ask a question about flasing the Bios ?
    I have tried a number of times without success to flash my Bios to the F12 version.
    What happens is that after booting I receive the error message of a checksum error. I have per the instructions for the Q-Flash program to selected Load Optimized Defaults in the Bios setup upon reboot.

    Am I correct in thinking that the new Bios I am trying to load must not agree with the existing CMOS memory?
    If that is the case would I be wrong/or helpful to power down my Desktop and remove the CMOS battery then after a little time reinstall the battery and try flasing again ?

    Also I is it ok to flash from F5 to F12 in one fell swoop ?
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  12. zbook
    Posts : 41,473
    windows 10 professional version 1607 build 14393.969 64 bit
       New #29

    Resetting the BIOS is useful to ensure that there are no improper settings.
    Sometimes there can be failure to boot after resetting the bios.
    Backup the computer files to another drive or to the cloud.
    Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    https://www.howtogeek.com/131623/how...bios-settings/
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    Upgrading the BIOS can often be done by skipping upgrade versions.
    Gigabyte displays two versions of EP45-UD3R: version 1.0 and 1.1
    Which version is in use?
    Both display the same BIOS upgrade sequence.
    The BIOS: Version/Date Award Software International, Inc. F5, 11/17/2008
    These were the displayed enhancements up to the most up to date non-beta BIOS:

    F12
    0.68 MB
    2010/01/18
    Asia China America Europe

    Enhanced memory compatibilities.
    Improve CPU compatibility
    Improve ITE8718 I/O chip compatibility
    Enhance memory compatibility
    Enhanced compatibilities of Dynamic Energy Saver Advanced
    Improve ITE8718 I/O chip compatibility

    These are links on resetting the BIOS:

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    https://www.howtogeek.com/131623/how...bios-settings/
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow
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  13. simrick
    Posts : 16,325
    W10Prox64
       New #30

    I see this thread is marked solved. What was the resolution?
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