Troubleshooting a USB issue

Page 2 of 4 FirstFirst 1234 LastLast

  1. Posts : 344
    Win 10 PRO 64 Bit
    Thread Starter
       #11

    Just installed and ran speecy motherboard version x.x
    I am going to go with what is etched o the motherboard version 1.1
    Still curious why Crucial memory scan shows version 1.0
    I will try and save my current bios information before flashing the bios to the latest 1.1
      My Computer


  2. Posts : 12,415
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #12

    smalltown said:
    Just installed and ran speecy motherboard version x.x
    I am going to go with what is etched o the motherboard version 1.1
    Still curious why Crucial memory scan shows version 1.0
    I will try and save my current bios information before flashing the bios to the latest 1.1
    Crucial, and many other companies, work from a database containing information given them by the manufacturers, just may not have the latest for individual devices. I did have to call them once because a Dell Dimension 2450 did not use the same memory as the Dell Dimension 2400 Series but they were knowledgeable about the difference, got the memory exchanged cross-shipped, only lost 2 days waiting. Checking the site a few days later showed the information was there.
      My Computers


  3. Posts : 39,954
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    When available please post the dmp file in post #8 for troubleshooting.
      My Computer


  4. Posts : 344
    Win 10 PRO 64 Bit
    Thread Starter
       #14
      My Computer


  5. Posts : 39,954
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Uninstall Symantec AV using the applicable uninstall tool:
    Uninstalling Symantec Endpoint Protection with the CleanWipe utility
    Uninstall Symantec Endpoint Protection

    Make sure that Windows defender is on after uninstalling Symantec.



    When available please update the progress with these links and fixing the device manager unknown device:
    Use these links to fix the unknown device:
    How to easily find drivers for Unknown Devices in Windows | PCWorld
    https://www.howtogeek.com/193798/how...evice-manager/



    Symantec can be reinstalled after the USB unknown device is fixed and one week of computer stability ( no crashes)
      My Computer


  6. Posts : 344
    Win 10 PRO 64 Bit
    Thread Starter
       #16

    Uninstalled Symantec Anti Virus. Still running Norton Utilities should I remove that ?

    Followed both links to resolve issue with unknown device, but both links rely on information in the details section (under properties). I have no additional information at this screen only the reference to code 43 which indicates either software or hardware failure.

    Troubleshooting a USB issue-image.png
    Windows defender back on line after removing Symantec Anti Virus program
      My Computer


  7. Posts : 39,954
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    Please uninstall Norton too and use only Windows defender.
    Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool
    For the USB in device manager post an image of the hardware ID's.
    See the instructions in the link.
      My Computer


  8. Posts : 344
    Win 10 PRO 64 Bit
    Thread Starter
       #18

    That's the problem there is no hardware ID
      My Computer


  9. Posts : 39,954
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    Please post images of what is displayed on properties > details tab > property Hardware IDs > values
      My Computer


  10. Posts : 344
    Win 10 PRO 64 Bit
    Thread Starter
       #20

    Properties > Detail
    100%x​
    Attached Thumbnails Attached Thumbnails Troubleshooting a USB issue-image.png  
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 03:41.
Find Us




Windows 10 Forums