Unable to uninstall keyboard

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  1. Posts : 68
    Windows 10
       #1

    Unable to uninstall keyboard


    I just added a new wireless keyboard to my computer.

    It is causing the computer to crash. I am trying to uninstall the driver for the previous wireless keyboard hoping that will solve the crashing issue.

    Whenever I uninstall the keyboard and turn off the computer the keyboard reinstalls and appears in Device Manager.
      My Computer

  2. ICIT2LOL's Avatar
    Posts : 6,377
    1010 Pro on all on various machines version 2004
       #2

    Hello jwblue mate an obvious query but I suppose you have the origail wifi dongle removed from the machine??

    Now just as a trial if you have access to a wired KB remove any dongle for a wifi KB and try it and see if the driver still reinstalls.
    By the by what brand is the wifi KB??
      My Computer


  3. Posts : 810
    Win10
       #3

    Are you trying to uninstall the keyboard driver from Device Manager? If so, which specific device are you trying to uninstall?
      My Computer


  4. Posts : 68
    Windows 10
    Thread Starter
       #4

    PolarNettles said:
    Are you trying to uninstall the keyboard driver from Device Manager? If so, which specific device are you trying to uninstall?
    Yes from DM.

    I believe it is HID Keyboard Device

    ICIT2LOL said:
    Hello jwblue mate an obvious query but I suppose you have the origail wifi dongle removed from the machine??

    Now just as a trial if you have access to a wired KB remove any dongle for a wifi KB and try it and see if the driver still reinstalls.
    By the by what brand is the wifi KB??
    It is in all-in-one computer so that might be the issue. The dongle is built into the machine so I can not remove it. Can it be disabled? Is it possible that is what is causing the crashing of the computer?

    Brand of KB is Hewlett Packard
      My Computer


  5. Posts : 810
    Win10
       #5

    jwblue said:
    Yes from DM.

    I believe it is HID Keyboard Device


    It is in all-in-one computer so that might be the issue. The dongle is built into the machine so I can not remove it. Can it be disabled? Is it possible that is what is causing the crashing of the computer?

    Brand of KB is Hewlett Packard
    You cannot uninstall the HID Keyboard Device. It is built-in to Windows and used for all keyboards.

    You would have to uninstall the driver for the dongle. But what sort of crash are you seeing? What makes you think it's caused by the keyboard?
      My Computer


  6. Posts : 68
    Windows 10
    Thread Starter
       #6

    PolarNettles said:
    You cannot uninstall the HID Keyboard Device. It is built-in to Windows and used for all keyboards.
    Since I plugged in the dongle for the new keyboard there have been two HID Keyboard Devices listed in Device Manager. Is it possible they are conflicting with one another?


    PolarNettles said:
    You would have to uninstall the driver for the dongle. But what sort of crash are you seeing? What makes you think it's caused by the keyboard?
    Since the keyboard was installed the computer freezes constantly.. Before the keyboard was installed during the 3 years we have owned the computer the computer did not freeze one time.
      My Computer


  7. Posts : 810
    Win10
       #7

    I have 4 HID Keyboard Devices on my laptop so having multiple instances does not necessarily mean they will conflict.

    You say the dongle is built-in to the machine so I'm not clear on what you mean by "installing" the keyboard.
      My Computer


  8. Posts : 68
    Windows 10
    Thread Starter
       #8

    PolarNettles said:
    I have 4 HID Keyboard Devices on my laptop so having multiple instances does not necessarily mean they will conflict.

    You say the dongle is built-in to the machine so I'm not clear on what you mean by "installing" the keyboard.
    Installing the drivers.
      My Computer

  9. ICIT2LOL's Avatar
    Posts : 6,377
    1010 Pro on all on various machines version 2004
       #9

    Hum sounds like they a have a wifi card of a sorts built into the machine but having said that I am pretty sure the machine did not come with a wifi KB.

    Now there must be something in Device Manager see pic
    Unable to uninstall keyboard-driver.png
      My Computer


  10. Posts : 68
    Windows 10
    Thread Starter
       #10

    ICIT2LOL said:
    Hum sounds like they a have a wifi card of a sorts built into the machine but having said that I am pretty sure the machine did not come with a wifi KB.
    It did come with a wifi KB.
      My Computer


 
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