Is it a hardware problem which has nothing to do with Windows?

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  1. Matthew Wai's Avatar
    Posts : 5,035
    Windows 10 Home 20H2
    Thread Starter
       #81

    Steve C said:
    Try the older GPU version on Gigabyte's and still reflash the BIOS with the same version in case you have a minor corruption
    Done as you said. The malfunction still happened. I am now using Microsoft Basic Display Adapter again.
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  2. Matthew Wai's Avatar
    Posts : 5,035
    Windows 10 Home 20H2
    Thread Starter
       #82

    Kbird said:
    get the Windows one to try too if you want too....
    I just installed Unigine_Valley-1.0 on Windows. When I tried to run it, it showed the following:

    Is it a hardware problem which has nothing to do with Windows?-valley-benchmark-1-error.jpg

    I am now downloading the one for Linux.
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  3. Kbird's Avatar
    Posts : 2,196
    Win10 202H
       #83

    Matthew Wai said:
    I just installed Unigine_Valley-1.0 on Windows. When I tried to run it, it showed the following:

    Is it a hardware problem which has nothing to do with Windows?-valley-benchmark-1-error.jpg

    I am now downloading the one for Linux.
    Are you running 32bit Windows? that pic above says browser_x86.exe which is a 32 bit file, if 32bit windows you would need 32bit Drivers not 64 bit.

    The file mentioned is usually included with the Nvidia Drivers and they use their version, not the one provided by Windows , but if you have no Video Drivers installed you won't have it it my guess. I am not that surprised it didn't run in Windows with the Issues you are having, you should see if a friend has an old videocard you can borrow to test with.

    KB
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  4. Matthew Wai's Avatar
    Posts : 5,035
    Windows 10 Home 20H2
    Thread Starter
       #84

    Kbird said:
    Are you running 32bit Windows?
    Perhaps I downloaded a 32-bit Windows inadvertently. I just wanted to check it out, but the malfunction happened again. I am now using a smartphone.
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  5. Kbird's Avatar
    Posts : 2,196
    Win10 202H
       #85

    Matthew Wai said:
    No. I am running 64-bit Windows. Which version should I download?

    Hopefully just a 32bit version of the Browser?

    If you have 64bit? ( check under Settings>System) then that's okay , I thought you may have 32bit win10 from that pic.


    Try the Linux Benchmark and see if it runs there, Is Linux finding the Intel GPU? and installing the right Driver so you have accelerated graphics?......... if not I would say you have a Hardware Issue....and probably need a new Graphics card ( or CPU).
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  6. Matthew Wai's Avatar
    Posts : 5,035
    Windows 10 Home 20H2
    Thread Starter
       #86

    Please read my above post again.
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  7. Kbird's Avatar
    Posts : 2,196
    Win10 202H
       #87

    Matthew Wai said:
    Please read my above post again.
    What did I miss? I edited my last post too..... it is probably just a 32bit Browser
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  8. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #88

    The latest logs displayed:

    From 12/13 - 12/16 there were eleven:
    Code:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    These log entries are created when:
    a) manual power off
    b) BSOD crashes
    c) non-BSOD crashes

    The non-BSOD crashes can be related to temperature, hardware, drive, etc.

    The logs displayed no BSOD crashes.

    There were two IGFX application errors/faulting application:
    igfxEM.exe
    igfxHK.exe


    Code:
    12/14/2018 22:17	Application Error	Faulting application name: igfxEM.exe, version: 6.15.10.4279, time stamp: 0x55db7b6b
    Faulting module name: igfxEM.exe, version: 6.15.10.4279, time stamp: 0x55db7b6b
    Exception code: 0xc0000409
    Fault offset: 0x000000000001b3f4
    Faulting process id: 0x6dc
    Faulting application start time: 0x01d493fac7b04e32
    Faulting application path: C:\Windows\system32\igfxEM.exe
    Faulting module path: C:\Windows\system32\igfxEM.exe
    Report Id: cd6994bd-321c-4f22-a3d9-7dd72b4e5231
    Faulting package full name: 
    Faulting package-relative application ID:
    12/14/2018 22:17	Application Error	Faulting application name: igfxHK.exe, version: 6.15.10.4279, time stamp: 0x55db7b62
    Faulting module name: igfxHK.exe, version: 6.15.10.4279, time stamp: 0x55db7b62
    Exception code: 0xc0000409
    Fault offset: 0x0000000000014ec8
    Faulting process id: 0x17dc
    Faulting application start time: 0x01d493fac81b4f0a
    Faulting application path: C:\Windows\system32\igfxHK.exe
    Faulting module path: C:\Windows\system32\igfxHK.exe
    Report Id: 0171a1ed-3d20-4fd2-a8a9-c3a9bde1893d
    Faulting package full name: 
    Faulting package-relative application ID:

    Operating System: Windows 10 Home 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)

    Intel GPU IGFX Igdkmd64.sys version: 20.19.15.4364
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: H81M-DS2
    BIOS: F2 (type: UEFI)
    ReleaseDate : 8/5/2015 5:00:00 PM

    Intel(R) Processor Graphics 20.19.15.4364 Intel Corporation



    Code:
    Name	Intel(R) HD Graphics
    PNP Device ID	PCI\VEN_8086&DEV_0402&SUBSYS_D0001458&REV_06\3&11583659&0&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver Version	20.19.15.4364
    INF File	oem6.inf (iHSWD_w10 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1366 x 768 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xF7800000-0xF7BFFFFF
    Memory Address	0xE0000000-0xEFFFFFFF
    I/O Port	0x0000F000-0x0000F03F
    IRQ Channel	IRQ 4294967293
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\drivers\igdkmd64.sys (20.19.15.4364, 7.50 MB (7,867,344 bytes), 1/14/2016 15:33)
    Code:
    Name                    : Intel(R) HD Graphics
    DeviceID                : VideoController1
    PNPDeviceID             : PCI\VEN_8086&DEV_0402&SUBSYS_D0001458&REV_06\3&11583659&0&10
    VideoProcessor          : Intel(R) HD Graphics Family
    CurrentRefreshRate      : 60
    VideoModeDescription    : 1366 x 768 x 4294967296 colors
    AdapterRAM              : 1073741824
    DriverVersion           : 20.19.15.4364
    InfFilename             : oem6.inf
    InstalledDisplayDrivers : igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    InstallDate             : 
    DriverDate              : 1/5/2016 4:00:00 PM
    Status                  : OK
    StatusInfo              : 
    LastErrorCode           : 
    ErrorDescription        :
    Code:
    igfx         igfx                   igfx                   Kernel        Manual     Running    OK         TRUE        FALSE        20,480            5,222,400   0          1/6/2016 11:30:42 AM   C:\Windows\system32\DRIVERS\igdkmd64.sys         8,192
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  9. Matthew Wai's Avatar
    Posts : 5,035
    Windows 10 Home 20H2
    Thread Starter
       #89

    @zbook
    What is the conclusion? Does the problem lie in the Intel GPU?
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  10. Matthew Wai's Avatar
    Posts : 5,035
    Windows 10 Home 20H2
    Thread Starter
       #90

    Kbird said:
    If you have 64bit? ( check under Settings>System) then that's okay , I thought you may have 32bit win10 from that pic.
    No sooner had I found that the system is 64-bit than the malfunction happened again. I am now using my smartphone. Hopefully, zbook can confirm that the GPU is the culprit. The problem is getting worse. I may soon have to buy a CPU.
      My Computer


 
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