Is it a hardware problem which has nothing to do with Windows?

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  1. Matthew Wai's Avatar
    Posts : 5,037
    Windows 10 Home 20H2
    Thread Starter
       #71

    I tried installing Intel HD Graphics drivers 15.40.16.64.4364, 15.40.7.64.4279, and 20.19.15.5063. The results were that the malfunction happened repeatedly soon after Windows started. I simply could not use my PC. I am now using Microsoft Basic Display Adapter. What should I do?

    Two version numbers shown on the webpages are different from those on Device Manager.

    Is it a hardware problem which has nothing to do with Windows?-device-manager-1.jpg
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  2. Steve C's Avatar
    Posts : 6,286
    Windows 10 Pro 64 bit
       #72

    Please try the following:

    1. Use the GPU driver on Gigabyte's web site v 15.40.16.64.4364 https://www.gigabyte.com/Motherboard...-dl-driver-vga
    2. Ensure you are using the latest BIOS v F7. Reflash the BIOS if you have this version anyway to correct any corruption in the GPU code. Load BIOS defaults after doing this. https://www.gigabyte.com/Motherboard...pport-dl-bios.
    3. You could have a hardware fault in the embedded Intel GPU. Consider buying a separate GPU of sufficient speed for your needs and use this instead - you can then disable the embedded GPU in the BIOS
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  3. Matthew Wai's Avatar
    Posts : 5,037
    Windows 10 Home 20H2
    Thread Starter
       #73

    GA-H81M-DS2 (rev. 3.0) | Motherboard - GIGABYTE Global

    The version of my motherboard is REV:3.0. The only applicable BIOS is F2, the one in use.
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  4. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #74

    Temporarily turn off Windows updates of non-Microsoft drivers:
    Enable or Disable Driver Updates in Windows Update in Windows 10 | Tutorials

    Each driver is on a trial and error basis.

    In an earlier version of Windows an Intel driver had a similar display problem:
    Windows 10 Creator Update Troubleshooting: Intel Display Driver - TechNet Articles - United States (English) - TechNet Wiki


    These are the current Intel drivers via Windows updates.
    Microsoft Update Catalog

    It may take many driver trial and error steps as well as an operating system change.

    If the above do not work then see if you can find a friend, neighbor, relative, or local computer store to swap the CPU/iGPU.
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  5. Steve C's Avatar
    Posts : 6,286
    Windows 10 Pro 64 bit
       #75

    Matthew Wai said:
    GA-H81M-DS2 (rev. 3.0) | Motherboard - GIGABYTE Global

    The version of my motherboard is REV:3.0. The only applicable BIOS is F2, the one in use.
    Try the older GPU version on Gigabyte's and still reflash the BIOS with the same version in case you have a minor corruption
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  6. spapakons's Avatar
    Posts : 2,891
    Windows 10 Pro 64-bit 202H (Nov 2020 build 19042.867)
       #76

    I suspect the corruption appears when trying to enable some acceleration. This might be a hardware problem, but it could also be a software problem. You said you have tried it in Linux. Could you run an OpenGL benchmark and see? If the test runs successfully and indicated it has hardware acceleration enabled, then it is clearly a driver problem. If the test fails or runs too slow, then in Linux you have a generic driver without hardware acceleration and hence the problem never appears. Most likely a hardware problem. In any case it would not hard to re-flash or upgrade the BIOS. If the problem doesn't solve, it could be some issue with your motherboard. I hope I helped rather than confused you.
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  7. Matthew Wai's Avatar
    Posts : 5,037
    Windows 10 Home 20H2
    Thread Starter
       #77

    I have just flashed the BIOS. I am still using Microsoft Basic Display Adapter. I will try the driver downloaded from GIGABYTE later.

    spapakons said:
    Could you run an OpenGL benchmark and see?
    I don't know what it is. Should it be run on Windows or Linux?
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  8. Matthew Wai's Avatar
    Posts : 5,037
    Windows 10 Home 20H2
    Thread Starter
       #78

    zbook said:
    Temporarily turn off Windows updates of non-Microsoft drivers:
    Enable or Disable Driver Updates in Windows Update in Windows 10 | Tutorials
    I already used the CMD files mentioned in this post to disable automatic Windows updates soon after I clean installed Windows.
      My Computer

  9. Kbird's Avatar
    Posts : 2,196
    Win10 202H
       #79

    Matthew Wai said:
    I have just flashed the BIOS. I am still using Microsoft Basic Display Adapter. I will try the driver downloaded from GIGABYTE later.

    I don't know what it is. Should it be run on Windows or Linux?
    He is suggesting to try a Benchmark in Linux to Prove the GPU is not faulty and that the issue is the Windows Drivers, if the benchmark won't run in linux or does not run well it means Linux is not using the Intel GPU either and you may have a hardware issue with the iGPU , so the advice would be to buy a cheap Videocard like a 1050Ti or 1060 and disable the iGPU. If a Firend can lend you aa GPU to try that may help prove it is the iGPU that has an issue , possibly caused by the old motherboard dieing , which has happened to me twice but luckily it was under Warranty for me.

    Ungine has several Linux benchmark , Valley is a good one , click on the Green Button / Dropdown here and choose the Linux download , get the Windows one to try too if you want too....

    UNIGINE Benchmarks
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  10. Matthew Wai's Avatar
    Posts : 5,037
    Windows 10 Home 20H2
    Thread Starter
       #80

    zbook said:
    Please place zips for both the DM and BETA log collectors.
    In English this time.
    Is it a hardware problem which has nothing to do with Windows? Attached Files
      My Computer


 
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