Is it a hardware problem which has nothing to do with Windows?

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  1. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #61

    How do images now appear as compared to the image /video in the opening post?
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  2. Matthew Wai's Avatar
    Posts : 5,032
    Windows 10 Home 20H2
    Thread Starter
       #62

    zbook said:
    How do images now appear as compared to the image /video in the opening post?

    I see no difference. Both videos and images look fine. I have not yet installed any drivers but going to install the one below.
    Should I leave the box checked below?

    Is it a hardware problem which has nothing to do with Windows?-install-driver-2.jpg

    I am going to install the following version, which was downloaded from Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]
    Is it a hardware problem which has nothing to do with Windows?-install-driver-1.jpg
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  3. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #63

    Is this problem fixed with the clean install or still present: December 2, 2018. - YouTube

    This is information on aero:
    Frequently Asked Questions for Windows Aero*
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  4. Kbird's Avatar
    Posts : 2,196
    Win10 202H
       #64

    Matthew Wai said:
    Which is the hardware ID?
    Attachment 217142Attachment 217143
    That is the CPU HW ID not the GPU HW ID.....

    usually the one 2nd or 3rd down is best to do a search with but you want it for the Intel HD Graphics cards not the CPU.


    Check that This is actually what you have and MS Update is identifying it correctly.....

    Is it a hardware problem which has nothing to do with Windows?-image.png



    You could also ask over at Laptop2Go Video Forum with the full HW ID and see if someone can tell you the best/latest Driver for your GPU/CPU

    Best to copy and paste from Device Manager (ctrl-C) rather than using pics , it is easier for Others to help search that way...

    Intel Video Drivers and Tools - LaptopVideo2Go Forums


    KB
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  5. Matthew Wai's Avatar
    Posts : 5,032
    Windows 10 Home 20H2
    Thread Starter
       #65

    I have not yet installed any drivers, including the one shown in my post #62 above .
    The same malfunction just happened 25 minutes ago.

    Is it a hardware problem which has nothing to do with Windows?-img_20181214_134744.jpg
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  6. Matthew Wai's Avatar
    Posts : 5,032
    Windows 10 Home 20H2
    Thread Starter
       #66

    I have just installed Intel HD Graphics Driver 15.40.7.64.4279, the one shown in post #62, but Device Manager shows it as 10.18.15.4279.

    Is it a hardware problem which has nothing to do with Windows?-driver-version-1.jpg
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  7. Steve C's Avatar
    Posts : 6,286
    Windows 10 Pro 64 bit
       #67

    I might have missed it - but did you try a new cable and all GPU outputs DVI / HDMI. Check the refresh rate is set to default 60Hz.
    Attachment 217222
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  8. Matthew Wai's Avatar
    Posts : 5,032
    Windows 10 Home 20H2
    Thread Starter
       #68

    After installing the driver mentioned in post #66, the same malfunction happened repeatedly at 17:52, 18:03, 18:08, and 18:14. It happened within ten minutes after Windows started. At 18:15, I booted into Linux. It is 18:50 at this moment. No malfunction has happened since 18:15.
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  9. Matthew Wai's Avatar
    Posts : 5,032
    Windows 10 Home 20H2
    Thread Starter
       #69

    At 19:01, I changed it back to to Microsoft Basic Display Adapter and rebooted the PC. It is 20:34 at this moment, and no malfunction has happened since 19:01.

    I used WUMT to download the Intel HD Graphics driver shown in post #60.
    C:\Windows\SoftwareDistribution\Download\f9203c3f63a72065aeb152478860a54475593e0e
    Type of file: File
    Size: 147 MB

    How should I install it? Double-click on it?
    Last edited by Matthew Wai; 14 Dec 2018 at 06:34.
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  10. Kbird's Avatar
    Posts : 2,196
    Win10 202H
       #70

    Matthew Wai said:
    At 19:01, I changed it back to to Microsoft Basic Display Adapter and rebooted the PC. It is 20:34 at this moment, and no malfunction has happened since 19:01.

    I used WUMT to download the Intel HD Graphics driver shown in post #60.
    C:\Windows\SoftwareDistribution\Download\f9203c3f63a72065aeb152478860a54475593e0e
    Type of file: File
    Size: 147 MB

    How should I install it? Double-click on it?
    If it is a .cab file , you need to extract it to a Folder and then use Device Manager > New Driver for the GPU.
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