Is it a hardware problem which has nothing to do with Windows?

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  1. Matthew Wai's Avatar
    Posts : 5,034
    Windows 10 Home 20H2
    Thread Starter
       #41

    In the folder containing HD Graphics Driver, there are 30 "setup.exe" files.
    Could it be the reason why the driver could not be installed manually via the backup?

    Is it a hardware problem which has nothing to do with Windows?-setup.jpg
      My Computer


  2. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #42

    Please run the BETA log collector and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums
    https://www.tenforums.com/attachment...-v2-beta15.zip
    (extract all > open)
      My Computer

  3. Matthew Wai's Avatar
    Posts : 5,034
    Windows 10 Home 20H2
    Thread Starter
       #43

    zbook said:
    Please run the BETA log collector and post a zip into this thread:
    Done as you said.
    Is it a hardware problem which has nothing to do with Windows? Attached Files
      My Computer


  4. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #44

    There are two log collectors: DM and BETA.
    The DM log collector was posted.
    Please post the BETA log collector.
      My Computer

  5. Matthew Wai's Avatar
    Posts : 5,034
    Windows 10 Home 20H2
    Thread Starter
       #45

    zbook said:
    Please post the BETA log collector.
    Done as you said. Please see my post #43 above again.
      My Computer


  6. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #46

    The logs were in a foreign language and could not be scanned or read.
    Please change the default language to English and then re=post the BETA log collector:

    Add, Remove, and Change Display Language in Windows 10 | Tutorials

    https://www.tenforums.com/attachment...-v2-beta15.zip

    (extract all > open)
      My Computer

  7. Matthew Wai's Avatar
    Posts : 5,034
    Windows 10 Home 20H2
    Thread Starter
       #47

    zbook said:
    Please change the default language to English
    Sorry, the current display language is English rather than Chinese.

    Is it a hardware problem which has nothing to do with Windows?-language.jpg
      My Computer


  8. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #48

    These are samples of what is displayed in the event logs:

    Code:
    作業系統已經在系統時間 ?2018?-?12?-?11T05:09:17.500000000Z 啟動。
    虛擬化型安全性 (*鴢h: 0) 是 disabled。
    事件記錄檔服務已啟動。
    此系統上有 0x1 *荈}機選項。
    bootmgr 花了 0 毫秒的時間等*唻洏峈抰擗J。
    上次關機的成功狀態為 false。上次開機的成功狀態為 true。
    It appears to be gibberish.

    The BETA log collector was not yet posted.

    Please place zips for both the DM and BETA log collectors.
      My Computer


  9. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #49

    The operating system is Windows home so there may be fewer options to modify the language.
    Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

    The computer has mismatched RAM modules.
    It is always recommended to have matching pairs (same SKU)




    The Intel GPU driver is dated 2016. See if there is a more up to date driver using the Intel driver support assistant: Intel簧 Driver & Support Assistant


    Code:
    Name	Intel(R) HD Graphics
    PNP Device ID	PCI\VEN_8086&DEV_0402&SUBSYS_D0001458&REV_06\3&11583659&0&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver Version	20.19.15.4531
    INF File	oem5.inf (iHSWD_w10 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1366 x 768 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xF7800000-0xF7BFFFFF
    Memory Address	0xE0000000-0xEFFFFFFF
    I/O Port	0x0000F000-0x0000F03F
    IRQ Channel	IRQ 4294967293
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\drivers\igdkmd64.sys (20.19.15.4531, 7.60 MB (7,966,192 bytes), 1/11/2016 23:05)

    Code:
    igfx         igfx                   igfx                   Kernel        Manual     Running    OK         TRUE        FALSE        20,480            5,287,936   0          29/9/2016 22:43:27     C:\Windows\system32\DRIVERS\igdkmd64.sys         8,192



    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    4) chkdsk /r /v
    Run this command on all drives using the syntax chkdsk /r /v C: or chkdsk /r /v /D: changing the drive letter to the applicable drive.
    The command may take many hours to run on large drives and the command can be run overnight.
    You may see the % count rise to a low level in the teens and then remain there until the command has completed.

    C:\WINDOWS\system32>chkdsk /r /v C:
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    Code:
          Drive: C:
     Free Space: 36.0 GB
    Total Space: 61.5 GB
    File System: NTFS
          Model: ST3500418AS
    
          Drive: D:
     Free Space: 381.1 GB
    Total Space: 414.8 GB
    File System: NTFS
          Model: ST3500418AS
    5) Use the text and images in this link to find the chkdsk reports in the event viewer > copy and paste > notepad > post share links into the thread using one drive, drop box, or google drive
    Read Chkdsk Log in Event Viewer in Windows 10 | Tutorials


    6) Make sure that there is no over clocking while troubleshooting.

    7) The logs displayed unexpected shutdown /reboot.
    This can happen with RAM modules that have different SKU even if there is no malfunctioning RAM by memory testing.
    First perform memory testing so see if there is any malfunctioning RAM.
    If there is not malfunctioning RAM detected then remove one RAM module and evaluate the computer for stability / instability with each RAM module.

    8) Run Memtest86+ version 5.01 for 8 or more passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    There are other software with a similar name so please use the above link.
    Testing is not done by time but by passes.
    The more the passes the better the testing conditions.
    Testing time is approximately 1 -2 hours / GB RAM
    The computer has 4 GB RAM
    There are two modules each with 2 GB RAM.
    Just one error is a test fail and testing can be aborted.
    Then test one RAM module at a time in the same DIMM for 8 or more passes.
    For all tests please use a camera or smart phone camera to take pictures and post images into the thread.



    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM | Tutorials

    9) For the motherboard please indicate the version #
    System Model H81M-DS2


    10) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    11) Run HD Tune (free edition) (all drives)
    Post images into the thread for results on these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan






    Code:
    Event[5097]:
      Log Name: Application
      Source: Application Error
      Date: 2018-12-05T20:07:38.710
      Event ID: 1005
      Task: 應用程式當機事件
      Level: 錯誤
      Opcode: N/A
      Keyword: 傳統
      User: N/A
      User Name: N/A
      Computer: DESKTOP
      Description: 
    由於下列其中一個原因,Windows 無法存取檔案 : 網路連線、儲存檔案的磁碟、這部電腦上安裝的 存放驅動程式發生問題; 或遺失磁碟。 因為此錯誤,Windows 已關閉程式 Fotosizer Batch Image Resizer。
    
    程式: Fotosizer Batch Image Resizer
    檔案: 
    
    錯誤值會列在「其他資料」區段中。
    使用者動作
    1. 重新開啟檔案。 此情況可能只是暫時的問題,會在程式重新執行時自行更正。
    2.  如果仍然無法存取檔案而且
    	- 檔案位於網路上, 您的網路管理員應確認網路沒有問題且伺服器可供連線。
    	- 檔案位於抽取式磁碟 (例如磁片或 CD-ROM) 上,請確認磁碟已完全插入電腦。
    3. 執行 CHKDSK 來檢查並修復檔案系統。若要執行 CHKDSK,請依序按一下 [開始]、[執行],輸入 CMD,然後按一下 [確定]。在命令提示字元輸入 CHKDSK /F,然後按 ENTER。
    4. 如果問題持續發生,請從備份副本還原檔案。
    5. 判斷同一磁碟上的其他檔案是否可開啟。如果無法開啟,表示磁碟可能已損壞。如果是硬碟,請連絡您的管理員或電腦硬體廠商, 以取得進一步的協助。
    
    其他資料
    錯誤值: 00000000
    磁碟類型:  0

    Code:
    系統無法將資料排清到交易記錄檔。可能發生損毀: VolumeId: J:,DeviceName: \Device\HarddiskVolume12。
    (指定的裝置不存在。)
    
    系統無法將資料排清到交易記錄檔。可能發生損毀: VolumeId: J:,DeviceName: \Device\HarddiskVolume20。
    (指定的裝置不存在。)
    
    系統無法將資料排清到交易記錄檔。可能發生損毀: VolumeId: J:,DeviceName: \Device\HarddiskVolume16。
    (指定的裝置不存在。)

    Code:
    分頁操作時,裝置 \Device\Harddisk4\DR5 發生錯誤。
    分頁操作時,裝置 \Device\Harddisk4\DR18 發生錯誤。
    分頁操作時,裝置 \Device\Harddisk4\DR17 發生錯誤。
    分頁操作時,裝置 \Device\Harddisk4\DR9 發生錯誤。
    Last edited by zbook; 11 Dec 2018 at 09:52.
      My Computer

  10. Matthew Wai's Avatar
    Posts : 5,034
    Windows 10 Home 20H2
    Thread Starter
       #50

    zbook said:
    The BETA log collector was not yet posted. Please place zips for both the DM and BETA log collectors.
    Done as you said. There are Chinese characters in "Event Logs" although my display language is English. Perhaps I should have installed an English version of Windows 10.

    If you quote text from the attached files, please specify which file it is quoted from.
    Is it a hardware problem which has nothing to do with Windows? Attached Files
      My Computer


 
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